2nd Line Desktop Support - London, United Kingdom - Peregrine

Description

2nd Line Desktop Support

London (5 days a week)

£32,000

At Peregrine, we're always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now.

How Specialist Talent Works:

At Peregrine, we find the best talent for our clients. As a permanent employee of Peregrine, with access to all our standard benefits, you will be deployed across our portfolio of clients as a specialist consultant, working on a wide array of complex projects across multiple industries.

Responsibilities:

• O365/Teams/SharePoint troubleshooting.
• Respond to and escalate tickets on the AEGIS IT internal helpdesk ticket system. This may mean contacting the user if they are working remotely and trying to fix the issue over the phone or using Remote Assistance.
• Log tickets with the client via remedy and escalate where necessary. E.g. Submit Starter & Leaver forms, Citrix running slow for all users, Internet access down etc
• Troubleshoot Citrix session/remote access issues.
• Help troubleshoot the clients bespoke Apps such as APT, Docosoft, Openbox

What were looking for:

• Good customer service (VIP users are often in the office) to respond to issues when users walk up to the "IT hub" area.
• Basic AD/Azure knowledge to be able to process account lockouts/BitLocker resets etc
• Windows 10 experience (Intune build skills a bonus)
• Good communication skills