- 25 days' holiday (excluding bank holidays)
- Flexible working – it's important to maintain a work/life balance, as such, we will consider any written request for flexible working
- Virtual working – we practice what we preach and empower our people to work remotely
- Top tech – Leading services and solutions aren't just for our clients; we supply best-of-breed software and hardware for all our staff too
- 4x annual salary life assurance
- Health cash plan
- Retail discounts and other perks from major brands
-
Fully Remote
2 weeks ago
Love Success Plc Manchester, United Kingdom**FULLY REMOTE - Underwriting Processors - 6 months**: · - Job Reference: LZJ/UP/FR · - Date Posted: 21 February 2024 · - Recruiter: Love Success plc · - Location: Manchester · - Salary: £115 Per Day · - Sector: Administrator/ Office Assistant/ Data Entry · - Job Type: Temporary ...
-
Telesales - Fully Remote -
3 days ago
PHMG Careers Manchester, United Kingdom**_Fully remote based role - you will be required to attend the Manchester office once per month & for a week of training_** · **Compensation package**: £28k basic with realistic first year earnings of £50k · Would you like to work for one of the largest Music Production business ...
-
Fully Remote Claims Handler
2 weeks ago
Realm Recruit Greater Manchester, United KingdomFully remote - fantastic flexibility and work-life balance · - Play a key role in helping individuals and their families gain access to justice · - Join an exciting new company with good financial backing and growth opportunities · - The potential to increase your monthly salary ...
-
Paraplanner - Fully Remote
2 weeks ago
PB Recruitment Consultants Ltd Warrington, United KingdomA highly established, successful**_ Chartered Independent Financial Practice_** currently requires an experienced **_Remote Paraplanner_**, to join its friendly and vibrant team. · **An exceptional opportunity, one in which you will be well rewarded for your commitment with a com ...
-
Fully Remote Tech Lead
2 weeks ago
Avanti Manchester, United Kingdom**TECH LEAD | 100% REMOTE | UP TO £100K** · Avanti Recruitment is currently working with an award-winning UK proptech scale-up on a mission to revolutionise the global real estate industry through compliant, sustainable, and community-positive short-term rental solutions. They ar ...
-
Fully Remote Winforms Developer
1 week ago
Avanti Manchester, United KingdomI am currently looking for a Fully Remote C# / Winforms.NET Developer who's interested in joining a forward-thinking software house that specialise in cloud-based solutions. · This role will involve working on their legacy product using a variety of technologies including C#, SQL ...
-
Administrator - Fully Remote
1 day ago
Talk Staff Derbyshire, United KingdomAre you an experienced administrator looking for a new and exciting challenge? · Our reputable client based in Derbyshire are looking to hire an Administrator to join their growing business on a fully remote basis. · **To be considered for the role, you'll require the following e ...
-
Head of Finance Fully Remote
3 weeks ago
SJC Manchester, United KingdomMy client, a start-up business with the backing of a well known brand, is looking for a Head of Finance to join them on their exciting journey to achieve over £1 billion revenue in the next 5 years. · The business is focused on a huge growth opportunity, they are looking for a qu ...
-
Administrator - Fully Remote
2 days ago
Talk Staff Recruitment Derbyshire, United KingdomAre you an experienced administrator looking for a new and exciting challenge? · Our reputable client based in Derbyshire are looking to hire an Administrator to join their growing business on a fully remote basis. · **To be considered for the role, you'll require the following e ...
-
Servicenow Developer Fully Remote to
2 days ago
Akkodis Manchester, United Kingdom**ServiceNow Developer | Fully Remote | To £80K** · I am working with a quickly growing consultancy who are looking for experienced developers to join their growing team on a fully remote basis. Our client have been making waves in the industry and are now looking for developers ...
-
Field Sales Fully Remote
1 week ago
Page Personnel Secretarial & Business Support Manchester, United KingdomTo work alongside a superb team, across a fantastic range of products available through key retail channels. It's a chance to be part of a small, growing business, with aspirations to become the best within it's market. · **Client Details** · After forming in 2010, the brand has ...
-
Fully Remote Law Graduate Role
2 weeks ago
Realm Recruit Greater Manchester, United KingdomFully remote - fantastic flexibility and work-life balance · - Play a key role in helping individuals and their families gain access to justice · - Join an exciting new company with good financial backing and growth opportunities · - The potential to increase your monthly salary ...
-
Fully Remote Back End Developer
1 week ago
Avanti Manchester, United KingdomAvanti Recruitment has the pleasure of partnering with an established software company in the video game industry (no gambling) that is now looking for a remote Backend Developer ) to join their team. · This role can be fully remote, however if you'd like to pop in to the office, ...
-
Senior .NET Developer Fully Remote
2 weeks ago
Michael Sharma Group Ltd Manchester, United KingdomOur client, a Manchester-based digital transformation agency, is looking for an experienced Senior.NET Developer to work on a range of exciting enterprise projects. You'll be a key part of the team, working on complex and important software projects.They need someone who can come ...
-
Fully Remote Tax Advisor
2 weeks ago
Bayman Atkinson and Smythe Wilmslow, Cheshire, United KingdomIn House Tax Accountant - £27,000 to £37,000 + Benefits – Alderley Edge · Our client is an exciting and growing business based in Alderley Edge and we have an unique opportunity for someone to learn all aspects of taxation under the mentorship of a talented and ambitious tax tea ...
-
HR Consultant Fully Remote
1 day ago
Ardonagh Advisory No Mans Heath, United Kingdom**HR Consultant (Fully Remote) - Home Based - ARDOQ834431** · Looking for your next role in HR with a growing team? We are looking for a motivated Employee Relations HR Consultant to support our companies continued growth to join us on our journey. You must be based in the UK. · ...
-
Full Stack Developer Fully Remote
2 days ago
Be-IT Resourcing Manchester, United KingdomDo you want to work for an exciting SaaS company that are obsessed with employee & customer experience alike? Would you like to work for aproven tech scale-up business, with clients all over the world, and a product that is proving hugely popular withtheir target market - adopted ...
-
Finance Manager Fully Remote
1 week ago
Reed Finance Skelmersdale, United Kingdom**2 x Qualified Finance Manager** · Salary**:£40,000 - £50,000.** · Location: Remote or Hybrid in Livingston or Skelmersdale. · REED has recently partnered with a large specialist accounting firm. This company is looking for two qualified Finance Managers due to recent business g ...
-
Salesforce Developer Fully Remote
6 days ago
Maxwell Bond Wilmslow, Cheshire, United KingdomSalesforce Developer | HybridDon't apply for this job if you want to pay for your own breakfast and lunch, as here that is all part of the package With free holidays (skiing was the last one) and various events - all on top of working with the newest technology - there is a lot t ...
-
Salesforce Developer Fully Remote
3 weeks ago
Maxwell Bond® Alderley Edge, Cheshire, United KingdomSalesforce Developer | Hybrid · With free holidays (skiing was the last one) and various events – all on top of working with the newest technology – there is a lot to like about this opportunity; as a Salesforce Developer you will be well looked after. If you like the idea of a ...
Service Delivery Manager UK · Fully Remote - Wilmslow, Cheshire, United Kingdom - Nasstar
Description
WE'RE RECRUITING
As one of the UK's fastest growing MSPs, we're on the lookout for Service Delivery Managers
Location: Home-based with adhoc travel to client sites when required (UK Only)
Salary: Competitive base + benefits
Job Type: Permanent
About Nasstar
At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today's business landscape.
With an impressive portfolio of customers, supporting the modern business is what we do, and we're pretty good at it... if we do say so ourselves But delivering greater flexibility and improved efficiencies to our clients wouldn't be possible without the right team on board.
We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them?
Modernise to maximise
More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with
About the Role
The Service Delivery Manager is a key contributor within the service management function. Through excellent client engagement skills, they will develop a strong relationship focusing on the Customers, Service, SLAs, Risk Management and process with reference to ITIL principles, ensuring the success of the service provided and customer retention for their portfolio of accounts.
Working with internal and customer stakeholders, baseline and track KPIs to manage the success of the service to deliver continuous service improvement throughout the life cycle of the customer's contract.
Responsibilities:
Service Management – Ensure that the service delivered successfully matches the objectives of the contract. Report to both the customer and internally through the established service review process identifying success, areas for improvement and areas of risk.
Customer engagement – Establish clear and professional relationship with the customers key stakeholders. Whilst acting as the voice of the customer, seek mutually acceptable resolution for issues raised.
Communication - Act as the senior point of escalation regarding service issues that affect the smooth operation of the relationship.
What we are looking for:
A proven track record of managing customer relationships at all levels in a direct customer facing role.
Managed issue and problem resolution in a complex environment.
Performance managed the delivery of a successful service through the use of SLAs, KPIs, proactive intervention and regular Service Review with key stakeholders.
Protected the customer and the service provider through effective Risk Management in a complex environment.
Demonstrable exposure to Cloud, Azure and / or Communication technology sectors.
Previous experience beinginvolved in the contract / renewal process
Account management experience
What you can expect from us:
At Nasstar, we know the importance of looking after our employees – after all, it's the team that underpins our business
In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes:
Reasons to choose a career with Nasstar:
We recognise and understand the importance of creating a work environment that supports personal development, enabling individuals to reach their full potential and go beyond what they thought was possible. With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless.
Which career path will you choose?
Equal Opportunities:
Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success.
By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide.
Diversity is not just a statement; it's our way of life at Nasstar.
A note for agencies:
Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.
#J-18808-Ljbffr