Receptionist / Care Navigator - Ipswich, United Kingdom - Primary Care Careers

Primary Care Careers
Primary Care Careers
Verified Company
Ipswich, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

About the Role:

Two Rivers Medical Centre has an opportunity for a receptionist to join their busy practice team. There is more to our receptionist roles than answering the phone and making appointments.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.


The main responsibilities of the role include:

  • Greeting and directing all patients;
  • Making appointments;
  • Accepting, issuing and handing, letters, completed forms, specimen bottles, etc.;
  • Dealing with requests for information, and managing problems and complaints;
  • Advising patients of practice procedures;
  • Registering new patients;
  • Answering the telephone, promptly;
  • General daytoday reception duties.
  • Previous medical or healthcare receptionist experience is desirable;
  • Excellent communication skills, with a clear and polite telephone manner;
  • Able to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Experience of working with the general public, being sensitive and empathic in distressing situations;
  • Confident to work as part of a team and be able to think on your feet, independently;
  • Strong IT and administration skills.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.


About Us:
As an employee of Two Rivers Medical Centre, you will enjoy the following benefits:

  • Genuine responsibility from day one;
  • Work with a strong social purpose;
  • A competitive salary, with increments based on professional development;
  • Membership of the NHS pension;
  • Support to guide your personal and professional development;
  • Excellent training and development opportunities;
  • Working in a purpose built facility;
  • Working in the largest singlesite GP surgery in Suffolk;
  • 27 days annual leave plus 8 bank holidays (prorata), increasing with continual years of NHS service.
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