Customer Research Advisor - Ellesmere Port Town, United Kingdom - JOB Consultancy

Description

Monday to Friday, 8:30am-5:00pm

• Hybrid Working Options – 2 days per week from home

* 25 days holiday rising to 30 days with increased service

• Pension scheme – 4% individual contribution, 8% company
• Volunteering days off
• Birthday Off
• Life Assurance – 4 times your salary
• Retail discounts
• Regular social events
• Cycle 2 Work Scheme
• Additional holiday – Opportunity to buy

Do you want to work for a highly successful organisation?

Do you want feel valued?

Are benefits and perks important to you?

My client, a growing organisation specialising in a niche product are looking for a new team member to join their customer research team.

The main purpose of this role is to research projects to a high level using the telephone, internet and other communication sources.

Key responsibilities will include:

• Collecting intelligence from industry professionals
• Achieving set targets around call quantity, call quality, call time and call volume
• Being responsible for your own work and meeting the department quality standards
• Managing/prioritising your own workload on a daily basis
• Liaising with other colleagues within the business
• Dealing with customer queries
• Building relationships with contacts within the industry

The ideal candidate will be:

• Minimum of 2 years' experience in an outbound calling role, this could be in Research, Debt Collection, Account Management, Sales
• Detail-oriented, flexible, energetic and methodical
• Self-sufficient, self-motivated, resilient, determined, assertive, good objection handler
• Capable of working under pressure to tight deadlines and prioritising
• Strong planning, organisation and time management skills
• Determined to exceed targets and objections
• Dependable – takes responsibility for own actions, keeps commitments
• Excellent communicator, with an efficient and polite phone manner
• Good written and verbal communication skills are also crucial, as is the ability to be flexible to adjust to fluctuating workloads

If you are customer focused, proud of ensuring an excellent service and have the ability to listen to and absorb and interpret information, please apply for consideration