Volunteer Retail Assistant - Colchester, United Kingdom - St Helena Hospice

St Helena Hospice

Verified Company

Colchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

St Helena Volunteers

VOLUNTEER ROLE DESCRIPTION

Role Title Volunteer Retail Assistant

Department/Shop Various shops - hours by arrangement with shop manager to cover opening hours Monday to Sunday

Location Various across North Essex (Colchester / Tendring)

Reporting To Shop Manager

Volunteering at St Helena

We ask that all volunteers are sympathetic to and be able to project the philosophy, vision and values of St Helena.

The benefits of being a St Helena volunteer include:

The opportunity to develop new and existing skills and gain experience in the workplace
The opportunity to make new friends in your local community
The satisfaction of knowing you are making a difference to people facing incurable illness or bereavement
Full support of a specified line manager within a dedicated team
Volunteering has been proven to help improve mental health and wellbeing and is therapeutic by keeping you active
Regular news and updates about what's happening at St Helena so you feel part of the team
Gives you a sense of purpose the feel good factor

Role summary

To work as part of a team and assist the shop manager to maximise income from the sale of donated goods.

Main duties of the role

Customer service
Operating till & cash handling
Signing customers up to Gift Aid scheme & inputting gift aid data if required
Preparing donated goods for sale
Ensuring recyclable goods are put in appropriate place
Pricing as outlined by the shop manager
Display and merchandising (may include transferring items from one display to another)
Stock control
Sort donated goods (this will include lifting or moving moderately heavy items such as sacks of donated clothes or boxes containing books)
Light cleaning duties and using an iron or steamer to press donated clothes
Researching and online listings as required
For coffee shops operating coffee machines and clearing tables
Ensure food hygiene, health and safety and fire regulations are adhered to at all times

Training & supervision
All required training, including till operation and gift aid will be provided. Online health and safety training is mandatory and repeated annually.

Knowledge & experience required

Customer service

experience

Ability to handle customer complaints
Cash handling
Excellent communication skills
Previous experience of working or volunteering in a retail environment desirable
Computer literate

Personal attributes