Receptionist, Bourdon House - London, United Kingdom - Alfred Dunhill

Alfred Dunhill

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reference Code: 91881
Receptionist, Bourdon House:

London, LND, GB
PermanentRelevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and will thrive in a creative environment that encourages innovative thinking.

Alfred's Club - Receptionist

(Permanent, Full-Time)

HOW WILL YOU MAKE AN IMPACT?
As a Receptionist, you will be the first point of contact for our company.

You will coordinate front-desk activities and welcome guests and greet people who visit the Club based at our Bourdon House boutique.

Once home to the Duke of Westminster, Bourdon House is now a one-stop shop for the modern gentleman.

As the only detached house in Mayfair, this grade two listed Georgian building has, like Alfred Dunhill, long since represented grandeur and distinction in British heritage.

The retail aspect of Bourdon House is set over three floors, catering to every modern gentleman's need.

The ground floor showcases Dunhill's signature lines of ready-to-wear whilst the second floor hosts a unique spa waiting room called The "Discovery Room," a spa replete with two treatment rooms, a traditional gentleman's barber and an elegant museum curating pieces from the brand's archives.

In the basement is a private cinema, equipped with a state of the art British-made sound system, a cigar room, a games room, 'dishonesty' bar, courtyard for al fresco entertaining; private dining room, four bedrooms including a sumptuous suite recreating the original sleeping quarters of the Duke himself.

Key responsibilities:

Meet and greet all members and guests on entering the Club
Host the restaurant and lounges and assist with drinks service
Ensure all guests are accommodated, according to Club standard
Introduce the bedroom and present its main features to the guests staying overnight
Present and offer concierge services to our Members
Actively upsell bedrooms when required
Actively promote the Club's private areas and outlets
Answer all incoming calls in a professional manner and to direct them to the relevant departments or take messages to be relayed
Ensure that all restaurant enquiries are dealt with professionally and any special requests are communicated
Ensure all the shoe polish, pressing and dry cleaning enquiries are dealt with promptly and efficiently
Ensure total confidentiality with regard to all Members and guests profiles and requirements and to protect them from the media
Ensure all relevant issues relating to housekeeping and maintenance are communicated appropriately
Ensure that all guest complaints, queries and requests are dealt with professionally and quickly and communicated to the Reception & Events Manager
Be fully conversant with all the dining options, club facilities, packages and upcoming events
Assist the Reception Manager with taking short lead meetings and private dining bookings
Be fully aware of which events are taking place at the Club in order to advise Members when requested
Ensure that you are aware of and adhere to health and safety, fire and bomb threat procedures
Report any item which causes concern to staff or Members

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Experience in a receptionist role
Experience of dealing with high profile guests
Experience of setting and maintaining exceptional customer service standards
Relevant computer / IT skills
Organisational skills
Good personal presentation
Attention to detail
Effective communication
Ability to deal with people from different cultures and backgrounds
Ability to deal with challenging situations

HOW DO WE KEEP YOU SMILING?
As a significant member of the dunhill community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

2nd Stage - Interview with the Reception and Events Manager
**3rd Stage - Interview with the General Manager