Corporate Receptionist - Bristol, United Kingdom - Mitie

Mitie

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job ref: 27298

Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements.

We are recruiting for;
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Part Time

Corporate Receptionist:

24 hours

Wednesday
11:30 to 16:30,
Thursday and Friday
07:00
16:30:

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Salary - £15,210.00:

-
Location

Gipsy Patch Lane, Filton, Bristol

Job Overview

As a Corporate Receptionist you will be the first person a visitor meets or speaks to on the telephone, therefore your primary role will be to make that all important excellent first impression by demonstrating a high level of customer care, professionalism and engagement as well as vetting the guests who enter and managing according to the building procedure.

You will be responsible for creating a positive experience for each visitor as well as assisting with the visitors for the building occupiers.

Main Duties

To provide exceptional levels of customer service
To act as a meet and greet in the main reception
To ensure all visitors are recorded onto site and issue Security passes to external guests
Ability to identify and escalate building maintenance issues/hazard perception
Raise work requests through the Maximo system
Manage bookings for visitor car parking spaces for the facility
To support the review of procedures and processes
To put forward any suggestions/initiatives
Production of detailed site utilisation statistics
To ensure you are immaculately dressed in uniform and adhere to Client and Signature grooming standards.
To portray a friendly, professional and courteous demeanor at all times, using open and appropriate body language
To be articulate and preempt the needs of clients and visitors.
To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival
To communicate effectively with other departments and neighbouring Mitie sites.
To communicate professionally with staff and the client, providing a 5* level of service at all times
To be responsible for the upkeep and cleanliness of your allocated area including any filing and next shift preparation
If required, to be the main point of contact within the building, answering/referring all requests and queries in an appropriate and timely manner
To provide support with Adhoc customer event related tasks as guided by the Rolls-Royce team
To actively complete daily checklists ensuring quality of service and standards pertaining to the presentation and maintenance of public areas

What we are looking for

Excellent communication skills, both verbal and written, and a telephone etiquette.
Professional and enthusiastic manner.
To take ownership and pride in your Reception area.
To take a leading role in your own personal development.
To work in a flexible manner toward and changes/needs of the business.
Ability to multitask and deal with your clients and visitors in a professional manner at all times.
Able to adjust quickly to new procedures and situations.
Excellent customer service skills.
Ability to communicate at all levels.
Understanding of corporate working environment (Essential).
Excellent Microsoft skills in Word, Excel and Outlook, (2010 version is desirable) IT literate (essential).
Speed Typing (Desirable).
Innovation Concepts and forward thinking.
Previous Experience with a Front of House Management system (Multibadge, Elvis, Cabbs, Vicinitee).