2nd Line Support Engineer - Cheltenham, United Kingdom - SDL Solutions Limited

Description

SDL Solutions Limited are currently recruiting a 2nd Line Support Engineer to join a growing team in the Cheltenham office.

The successful IT Support Engineer will be an excellent communicator, with previous service desk and 2nd line support experience and have a desire to progress into 3rd line support.

• Manage personal and team workload and setting priorities for support issues
• Ability to work on multiple projects
• Deal with escalations from the IT Helpdesk Team
• Participate in team meetings to discuss latest projects, issues and team performance
• Managing cloud platforms such as Azure
• Managing virtualisation platform such as Hyper-V
• Setup of laptop hardware and user troubleshooting
• Document fixes and troubleshooting techniques and distribute this information to the network support team to improve efficiencies.

• Good knowledge in office 365 admin and device management
• You'll be confident dealing with hardware e.g., monitors, laptops, DELL products, mobile devices and iPads
• You will be a proactive individual who uses initiative and is able to hit the ground running

• IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Windows 10, Windows Server, Office 365, Service Desk, Exchange, Active Directory (AD), Desktop, Cloud, Azure, VMWare, Hyper-V, PowerShell, MCSA, MCSE, MCITP, MTA

• £27,000
• £36, days holiday, Pension, Life Assurance, Bonus, Private Medical + many more benefits