Senior Account Manager - London, United Kingdom - tms

Description

tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands.

With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including Starbucks, T-Mobile, O2, McDonald's, and adidas.

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice The Senior Account Manager will sit within our Global Merchandise Services (GMS) team.

GMS helps brands bring their fan communities products that unleash badge-wearing potential, so the people who love them most can love them even more.

The Senior Account Manager EMEA will be passionate about project management and relationship building, product, process, and people.

He or she works with cross-functional teams to improve our relationships and support growth opportunities for the GMS EMEA business in partnership with the Starbucks EMEA organization and other customers.

He or she has exceptional organization, problem-solving, prioritization and communication skills and builds high quality relationships that provide a platform for influencing individuals at all levels in the organization.

The Senior Account Manager EMEA applies program and project management and new product introduction best practices. Because we help our people achieve their goals.
Account Management
Key point-of-contact for customer, leading day-to-day customer relationship management.
Builds, nurtures, and develops customer relationships through meeting customer's deliverables, supporting needs, gaining trust, and exceeding expectations.
Gains and showcases deep understanding of our customer's Brand, strategy, and priorities.

Partners, supports, and guides key stakeholders and cross-functional team members on customer needs, processes, back-end support, timelines and deliverables so projects are completed on time and in full.

Proactively provides timely project status information and contact reports for line manager and cross-functional team.
Proactively maximises business performance and opportunities.

Develops process requirements, builds alignment of stakeholders, constructs timelines and deliverables, manages regular cadence meetings to keep projects on time.

Leads the execution of EMEA account management and service level plan, schedule of deliverables, and financials aligned with business performance goals.

Guides and supports the EMEA Sales Operations team to align with deliverables and meet customer needs.
Communicates effectively, both orally and in writing.

Influences others to deliver results, escalates risks and opportunities to leadership, documents proven results and lessons learned, creates, and delivers clear presentations to all levels of the organization.

Partners, aligns, and collaborates with cross-functional team so projects are executed and delivered on time and in full.
Contributes to, and achieves Financial Targets for Business Unit Revenue, Gross Margin and Contribution Margin.
People & Community
Contributes to our organization's culture by role modelling company values and support efforts on CSR and DE&I activities.

Leads, supports and manages direct and dotted line reports, ensuring they are set up for success and achieve their goals.

Bachelor's degree in sales and/or business management, or other relevant discipline required, Master's in Business Administration a plus.
~5+ years' experience in account/customer relationship management, business development, revenue generation, project management and planning and execution.
~Working well under pressure and effectively with individuals and groups at all organizational levels, building relationships grounded in trust, candor and transparency.
~ Able to travel internationally as required to support customer needs.
~ Strong IT skills (MS Outlook, Word, PowerPoint, Excel).

Have great presentation skills (writing and delivering).
Possess strong financial foresight.
Be fantastic at project and resource management.

Have a solid understanding of the Informal Eating Out sector, FMCG and retail sectors, including product development, go-to-market strategies, product launch and fulfilment.

Experience in development and/or delivery of Brand and/or Retail Product Programs.
Additional languages.
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