- Office basedduties include; Level 3 technical support configuration of customernetworking equipment and development of productconfigurations.
- Fieldbased duties include; attending customer sites to qualify ourproducts in the customers network or to troubleshoot anissue.
- Document customersrequirements and engagements thoroughly. Including stakeholders:people and positions customer network preferences technologypreferences and customer qualification milestones.
- Validate Optical Transceiverperformance and Code compatibility per customerrequirements.
- Identify gaps in our productdatabase and work with Engineering to develop newproducts.
- Understand customer technicalroadmaps and make product solutionrecommendations.
- Assist customers with theirqualification plans and requirements.
- Create test plans to replicatecustomer issues and work with internal teams to ensure customerrequirements are completed in a timelymanner.
- Work jointly with Engineering PLMCSEs and Sales teams to articulate customerrequirements.
- Providedetailed documentation on customer requirements site visits andaction items
- SupportJunior Engineers with their customer issues and sitevisits
- Opticaltransceiver hardware component (TOSA/ROSA) performanceunderstanding.
- Indepth experience with opticaltransceiver Form Factors to include SFP SFP QSFP andOSFP.
- Indepth understanding of opticaltransmission methods including PAM Coherent andNRZ.
- Ability to read and understand customerdesign requirements.
- Computer skills required:Microsoft Office HEX ASCII EEPROMs
- Experiencewith DWDM CWDM MUX/DEMUX optical networktypology.
- Experience or understanding of FiberOptic Splitters Circulators andAmplifiers.
- Experience in areas such as networkdesign and implementation LAN/WAN interfacing Internet protocolsand TCP/IP and server and networkinfrastructure.
- Experience with Optical Testequipment related to OTDR BER SNR and Sensitivity performancetesting
- Bachelors Degree (BEng) or four yearsof related experience and/or training or equivalent combination ofeducation and experience.
- Experience with I2C MDIO and SPI protocols.
- Understanding of MSA IEEE and SFF standards relevant toOptical Transceivers
- CCNP CCIE or CISSP ITILindustry recognized IT related certifications aplus.
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Field Application Engineer - Cirencester, United Kingdom - Talent Cluster Jobs
3 weeks ago
Description
Field Application Engineer Wanted InCirencester Salary 40/45K
TheJob
You will be visiting customers with existingnetworks and products which will need fixing or updating you shouldhave a solid understanding of networking and basic programmingskills for devices.
You will need a consultativeapproach and a cando attitude and fix problems quickly. Thecustomers are high level so confidence in dealing with externalstakeholders at a high level is important. Take a look at the specbelow if you have all or most of what is listed get in touch asthey will also offer training for the right candidate.
Duties/Responsibilities:
Qualifications andExperience:
RemoteWork :
No
