Information Technology Infrastructure Engineer - Bath, United Kingdom - James Andrews Technology

Description

IT Infrastructure and Operations Engineer

Reporting to: IT Infrastructure and Operations Manager

Job Summary

Salary: Up to £60,000 depending on experience

Location: Wiltshire

This role encompasses supporting and maintaining IT infrastructure and operational software and services aligned with corporate goals and operational requirements. The analyst will also manage services within specific technical specialisms, as determined by the infrastructure & operations manager. The infrastructure and operations engineer will also play a key role in supporting project based work and your time will be roughly spent 60/40 between project and BAU.

You will be required to travel to their site in the Wiltshire area 1-2 times a week.

Key Responsibilities

• Provide efficient, effective, and friendly support services, upholding high customer service standards.
• Independently and collaboratively deliver ongoing support, management services, and maintain operational IT systems.
• Assist in the planning, testing, and delivery of new and improved systems, adhering to established procedures and documentation.
• Contribute to continuous improvement in processes, procedures, and standards.
• Encourage and coach stakeholders in adopting best practices for system use, reflecting the company's core values.
• You will be expected to have experience in a 3rd line engineer capacity.

Outputs and Measures

• Deliver system and service improvements, contributing to business value.
• Maintain documentation and records for support and improvement initiatives.
• Ensure fast response capabilities through controls, monitoring, and alerts.
• Deliver configured, fault-free hardware assets within SLAs.

Person Specification

• Qualifications: Degree in a relevant field; professional technical qualifications in Microsoft Windows Networking.
• Experience: Solid background in Windows Network environment, Microsoft technologies (Windows 10, Servers, Office 365), cloud-based infrastructure support, and a proven track record of personal development.
• Skills: Exceptional problem-solving, analytical, and interpersonal skills; proficient in prioritisation and managing multiple tasks.
• Attitude: Ability to challenge the status quo, work autonomously, highly motivated, organised, and customer-focused.

Specialisms

Analysts are expected to develop skills in specific technical areas, such as cloud infrastructure, configuration management, Microsoft 365, application management, cyber security, networking & connectivity, and automation & orchestration. Specialisms will be supported by the company, contributing to career development and salary progression.

Additional Requirements

• Flexibility to work across various portfolios and adapt to changing responsibilities.
• Commitment to health and safety, equality & diversity policies.
• Specialised training and certifications in relevant areas are highly desirable.

This role is pivotal in maintaining and enhancing the IT infrastructure and operational efficiency to support the companies mission and objectives.