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Customer Care and Communications Specialist - Sleaford, United Kingdom - Utility Aid

Utility Aid

Verified Company

Sleaford, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Join our customer care and communications team, working in a creative environment whilst supporting charities with their energy needs.

You will be required to put the needs of our customers first and in return we will support your career development.

Whilst energy industry experience isn't a must, customer care experience is essential - as is being a team player and having the right attitude

All we ask in return is commitment, dedication and for you to go over and above for our customers.

To really achieve the best results for our customers you must have a good heart, be generous of nature, and be kind of spirit.

If you are genuinely passionate about charities and want to help them save money from the rip-off suppliers and energy brokers currently operating out there, then this is the business for you

Customer Care and Communications Specialist

What we need from you
To plan and execute customer campaigns via social media platforms

Contacting customers throughout the year to ensure we are meeting their requirements

Proactively informing customers with all relevant news and being available to answer any queries

Dealing with customer issues and being able to resolve any issues quickly and efficiently

Networking with current customers to build stronger relationships

Being the main point of contact for customers

Creating and Assisting with Marketing duties

Assisting with internal and external communication

What we're looking for:

Positive and caring attitude

Excellent relationship builder

Self-motivated

Ability to resolve issues promptly and efficiently

Customer care experience - essential

Social Media Experience

Initiative

Exceptional grammar

What we offer in return:

A very competitive salary based on experience

Full-time, 9am-5pm, Monday to Friday - but can be flexible and fit around childcare

We will teach you everything you need to know about the industry and you will also receive regular training sessions to keep you up to speed.

How to apply

Job Types:
Full-time, Part-time, Permanent

Part-time hours: 36.5 per week

Salary:
£20,700.00-£23,000.00 per year

Schedule: