Data Lead for Performance - London, United Kingdom - Diversity Jobs Group

Description

Burberry is always on the lookout for Team Managers to join our team in our Stores in Paris.

In this role you will lead your team to deliver exceptional service and will be responsible for maximizing store performance in order to over achieve targets and goals in all departments and product categories.

Working on the shop floor, the TM is a dynamic and inspiring leader who has a strong retail background and relationship building skills both with the team and the clients.

The Team Manager is responsible for ensuring the team demonstrates exceptional service culture and client experience, representing the brand as a Burberry Ambassador by promoting its values.

Sales Performance & KPIs:
Partnership with store management to enhance sales performance, consistentIy achieve goals and identify strategies to ensure performance standards are met
Analyse store performance as well as KPIs, reporting current business trends, as well as competitor performance, to ensure further business growth
Lead a high performing customer facing and service orientated team, setting performance targets and driving productivity


Client Management:
Monitor CRM database reporting in order to:
assist in the execution of company CRM initiatives
capture meaningful clients' data to build actions and develop opportunities
manage and drive eloquent and relevant client outreach
Ensure all of your team members have sound product knowledge and are aware of company policies and procedures, coaching them and providing feedback
Continue to develop and pro-actively retain talented employees, by recognizing and rewarding performance through recurrent development plans and annual performance reviews
Create and implement action plans, build development plans for all employees in accordance with store management
Ensure coordination of FoH and BoH activities according to the guidelines provided by the store management to meet the expected qualitative and quantitative results
Commercial awareness, you will have had exposure working towards sales related KPIs
Ability to demonstrate excellent leadership and people management skills
Strong interpersonal and communication skills, ability to be flexible and adapt to change
Advanced knowledge of POS, store systems and comfortable using digital tools
Fluent in English