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    Automation Engineer - Coventry, United Kingdom - ParentPay Group

    ParentPay Group
    ParentPay Group Coventry, United Kingdom

    5 days ago

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    Description
    A key technical role reporting directly to the Automation Engineering Lead with the Application Ops department of Service Ops, under the CTO org. Responsible for the design, building, implementation, documentation, and handover of automation workload.Working to a functional framework that evolves to the requirements of the business and needs of our customers.Ensuring workload visibility, self-serve/shift-left approach through reusable solutions are at the forefront of our automation function. Working with development teams on continual deployment processes, enabling safe agile and building a responsive professional cross-functional service.

    Key Responsibilities

    • Contribute to a successful Automation Engineering team with a core function of supporting internal business units provide a positive customer experience.
    • Focus on reducing manual processes across all business requirements. Working with the development teams to implement and improve continual deployment processes, enabling true agile but safe software delivery.
    • Work with the Customer Support function of the business to enable a 'push left' of customer fixes to the 2nd line support team. Ensuring we run a true 3rd line function in Service Ops.
    • Create and build a close relationship with the ParentPay Group in-house Software Delivery teams.
    • Work to a comprehensive Group wide automation delivery roadmap.
    • Ensure the most effective deployment solutions are in place for ParentPay development teams, embracing the principles of CI/CD. The transformation to CI/CD across the Group
    • Should demonstrate transformation experience as hearts and minds are won and everyone is taken on the journey


    Skills, Knowledge and Expertise

    • Maintain a scalable, resilient & secure CI/CD environment, enabling our development teams to self serve where possible
    • Work with the Infrastructure Services team to maintain automated infrastructure provisioning with parameter driven templates
    • Ensure that all technical documentation for all automated solutions is created, owned, and accurately maintained
    • Embed a culture and process of continual improvement that focusses on technology, products, process, and people in equal measures to evolve the quality of customer facing services
    • Ensure compliance with appropriate security measures and maintaining and reviewing IT and Information Security policies and procedures to ensure the protection of the systems under operational control, to meet appropriate requirements (e.g., ISO27001, GDPR (General Data Protection Regulations), PCI etc).
    • Ensure effective tools, technologies and platform services are used and that reuse of shared components and central technologies are adopted where appropriate
    • Investigation, diagnosis, and resolution of automation flow failures

    ParentPay Group brings together eleven brands that drive development in EdTech. As Europe's largest EdTech provider, we help primary and secondary schools streamline their cashless payments, improve their parent engagement, safely manage meals and securely store their data. Fundamentally, we create time for learning.
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