- Provide excellent standards of customer care to our diverse base of tenants and leaseholders, be customer focused and shows a desire to deliver excellent customer service to our tenants. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
- Dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
- Have the ability to work effectively under pressure and organise and prioritise work to meet deadlines.
- Use systems, equipment and technology to meet the needs of our customers
- Provide specialist and general advice on services under the supervision of an experienced mentor
- To produce reports, schedules, correspondence, updating customer records and other information as required
- You need to live within the Nottingham City boundary to be considered for this opportunity; however, applicants with a disability or those who are from a care background are not subject to these restrictions
- No qualifications are required to apply for this position; however you will need to pass our assessments in Maths/English and ICT
- If you already possess maths and English qualifications, you will need to be able to provide evidence of these qualifications on request or be willing to undertake Maths and English qualifications alongside your apprenticeship
- Successful candidates must be committed to attend college to obtain the Business administration level 3 apprenticeship.
- You will need to be a minimum of 16 years old by August There is no upper age limit.
Business Administration Apprentice level 3 NCCHS - Worksop, United Kingdom - Nottingham City Council
Description
Business Administration Apprentice
Contract Type: Fixed Term for 20 months
Working Hours: 37 hours per week
Worker Type: Hybrid Worker
Salary: National Minimum Wage – age related (£6.40 - £11.44 per hour)
Location: Loxley House (NG2 3NG) / Harvey Road (NG8 3BB)
We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more...
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
You can read more about the different benefits offered to colleagues working for Nottingham City Council .
About the Role
The successful candidates will gain an insight into the industry by undertaking a Level 3 Business administration apprenticeship whilst carrying out work across various departments in the organisation.
We are looking for candidates who demonstrate commitment to learning new skills, who can use their initiative in challenging situations and who can communicate with colleagues and customers alike.
About You
You can find the job description for this post .
When will my apprenticeship start?
You will need to be available to commence your apprenticeship 2nd September 2024 .
Entry requirements:
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working.