Deskside Support Engineer - United Kingdom - ANB Limited

Description

Please only apply if you already have the "Right to Work" in the UK, my client is not offering sponsorship.

The role is hybrid, 2-3 days per week in the office in London.

My client is a growing Asset / Investment Management business PurposeWorking in the IT Infrastructure team, the Deskside Support Engineer is responsible for providing efficient and effective first and second line technical support to end-users.

The role involves troubleshooting software and hardware issues, assisting with IT related queries and completing IT administration tasks.

To provide first- and second-line support of the IT infrastructure as a priority, efficiently balancing requests via helpdesk tickets, phone calls and walk-ups throughService or change requestsIncident resolutionDelivery of scheduled daily, weekly and monthly tasksInstalling and configuring new hardware and software, ensuring infrastructure standards are maintained.

Troubleshooting and fault reporting of end-user devicesReporting progress to the IT Infrastructure Operations Manager, immediately escalating outages, major delays and other serious issuesCompleting IT administration tasks to the defined standard including but not limited to user account creation, group amendment, leavers process, resource allocation.

Assisting and applying operating system updates and patchesMaintaining and updating the Infrastructure team's documentation libraryAssist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution.

Providing out of hours support cover for application deployments and upgrades, on a rota where requiredAct as an on-site point of contact for third line support teams to assist with the resolution of incidents.

This may include performing certain activities at the direction of third line support teams such as patching, power cycles, replacing drives or any such activity which requires on-site presenceWork closely with colleagues to maintain a high-performing teamAssist in distributing knowledge amongst members of the Infrastructure team to aid personal development and the improvement of the IT InfrastructureMaintain a technical advantage through continual training and personal developmentUnderstand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and supportSkills / QualificationsExcellent PC support skills including a broad knowledge of Windows Client OS, Office 365 Apps and experience of supporting 3rd party desktop applicationsInstalling and configuring end-user devicesAbility to logically and methodically problem solve IT issuesExperience with supporting Azure AD\Entra IDExperience with supporting and troubleshooting Microsoft 365 and Exchange OnlineExperience with supporting and troubleshooting Microsoft TeamsExperience with supporting and troubleshooting IntuneExperience of installing and utilising server and desktop hardwareStrong customer service skillsExcellent written and oral communication skillsProven track record of delivering to commitmentsKnowledge of industry recognised IT and support practicesAn understanding of IT infrastructure technologies.

Including DNS, DHCP, routing, TCP/IPMicrosoft certifications in relation to M365, Intune, Entra ID\Azure are a distinct advantage.