Associate Director, Pensions Governance Specialist - Welwyn Garden City, United Kingdom - WTW

WTW
WTW
Verified Company
Welwyn Garden City, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

GPS is a key growth area within our Outsourcing function; a global line of business whose revenue is primarily driven by providing outsourced administration services to occupational pension funds working with some of the world's leading organisations.

The location for the role is flexible, with travel requirements driven by client requirements.


At WTW, we trust you to know your work and the people, tools and environment you need to be successful.

The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients.

Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.


The Role

  • You will manage a portfolio of clients and be responsible for delivering exceptional trustee secretarial, governance and pensions outsourcing services. Our services are tailored to meet the needs of each client and you must therefore be agile and flexible in your approach to client management.
  • You will have responsibility for agreeing and managing client budgets, providing clients with the help and support they need to meet their challenges, identifying ways to improve our support, using your own judgement and experience to select the best solution for the client.
  • Contributing to governance thought leadership and providing strategic input into the development of clients' governance frameworks, with the backdrop of the new single Code.
  • You will work as part of the GPS and wider WTW teams, quickly building trusting relationships internally and externally with clients and advisers.
  • Contributing to a culture of continuous improvement by identifying ways in which the delivery of client support can improved and taking appropriate action.
  • Managing client commercials to ensure client profitability, time recorded appropriately, billing is completed on time across your own portfolio of clients and to identify opportunities for fee growth.
  • Participating in new business activities.
  • Depending upon experience, managing or overseeing the preparation of case summaries for member cases for trustee discretion and complaints/ Internal Dispute Resolution Procedures (IDRPs)
  • You will be a thought leader and share lessons learnt and growth opportunities with the team. Thinking outside the box you will embrace new challenges ad encourage others to work outside their comfort zone by taking on new assignments.

The Requirements

  • Understands the need for change; is comfortable with ambiguous and uncertain situations; easily adapts to changing circumstances or demands and helps others on the team.
  • Excellent verbal and written communication skills, with the ability to communicate and influence with confidence and clarity at all levels.
  • Good commercial acumen and awareness.
  • A strong drive for excellence and quality execution.
  • Demonstrable intellectual curiosity, positive attitude, and a willingness to embrace change.
  • Exceptional organisational skills and an ability to effectively prioritise work, working to tight deadlines without diluting the quality of work.
  • Excellent interpersonal and communication skills, with the ability to develop internal and external relationships.
  • Ability to work both collaboratively and independently.
  • In depth knowledge and understanding of regulatory frameworks and statutory requirements for DB and DC pension schemes.
  • Post graduate professional qualification, partqualified (and working towards completion of) or hold a recognised professional pensions qualification would be an advantage
At WTW, we believe difference makes us stronger.

We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day.

We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

**Equal Opportunity Employer
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