- To ensure that service delivery standards are achieved (for instance, wait time milestones)
- Work collaboratively with the General Manager, Clinical Leads, Matron, other Clinical Services, and other colleagues to ensure that service delivery and improvement plans are developed, implemented and reviewed
- Ensure that financial controls are established and maintained within the scope of the clinical
- Act as a champion for patient safety, operational effectiveness and quality
- Work in partnership with colleagues across the Trust to drive the achievement of the Trusts corporate goals and business plan, including the achievement of all the relevant clinical specialties performance standards incorporating quality, safety, contractual, financial and people.
- Lead by example and act at all times as an ambassador for the Trust, championing the Trusts values and upholding the highest standards of behaviour and compassion for colleagues. Person Specification
- Educated to degree level
- Management/leadership qualification or equivalent postgraduate experience
- Evidence of CPD
- Proven experience of working in a management role
- NHS budget management experience
- Leading service changes/projects
- Interpreting national policy and implementing required changes
- Business case development and longer term planning
- Project management qualification
- Financial processes (including budget setting)
- Business/annual planning
- Understanding of change management
- Ability to use multiple IT systems including Microsoft Office
- Understanding of current NHS agenda and healthcare policy
- Risk management and governance
- Knowledge of NHS IT systems
- Good analytical and problem solving skills
- Ability to respond to unexpected demands
- Ability to work independently and make autonomous decisions
- Provision of clear and concise formal committee reports and business cases
- Ability to embrace, lead and drive change
- Ability to organise and prioritise own and others workload
- Flexible working to meet the needs of the role
- Motivated to improve performance and services
- Strong communication skills - provide and receive complex and sensitive information
- Strong communication skills - use persuasion and negotiation with key stakeholders
- Able to travel for the role within East of England
- Able to participate in the Senior Manager on call rota
Service Manager - Luton, United Kingdom - Bedfordshire Hospitals NHS Foundation Trust
Description
Job summary
An exciting opportunity has arisen for the position of Senior Service Manager for Rheumatology, Diabetes and Endocrinology Services and the Day Treatment Unit at Luton and Dunstable Hospital, part of Bedfordshire Hospitals NHS Foundation Trust.
The post holder will visible operational leadership to the relevant clinical specialties and promote continual improvement in quality, performance and delivery of Trust objectives
Main duties of the job
The post holder will work alongside the General Manager, Clinical Directors, Departmental Leads and Head of Nursing to deliver national and local strategic and operational service objectives and standards. The Senior Service Manager is responsible for working to ensure the delivery of key quality, performance and service improvements within the Clinical Service Lines across elective and non-elective care. This will include line management of staff across a number of staff groups.
The successful candidate will need to be compassionate, resilient and self-motivated. This includes a positive approach to team working and have excellent interpersonal and problem solving skills. The ability to work flexibly, producing high quality work to timelines whilst managing multiple conflicting priorities is essential.
If you are an excellent communicator, passionate about providing high quality care and you thrive in a complex and fast-paced environment we would love to hear from you.
About us
Our Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Travel between hospital sites may be required.
We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.
All new staff will be subject to a probationary period covering their first six months in post
Job descriptionJob responsibilities
Detailed job description and key responsibilities can be found in the Senior Service Manager job description attached.
The Clinical Service Manager has responsibility for managing all aspects of operational deliverywithin the relevant clinical specialty to agreed quality standards and within the resource andincome base available in a Clinical Specialty.
Specialty
Qualifications
Essential
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Personal Skills
Essential
Other
Essential