Service Advisor/Senior Advisor - South East London, United Kingdom - Kaplan

Description

Full-Time


Contract Type:
Permanent

We are looking for a Senior College Services Advisor (Academic Services) to join our team.
As a Senior College Services Advisor initially within the Academic Services team, you will lead, or support activities related to the following:

Supporting and monitoring students with academic queries, module changes, and English exemptions.
Supporting and monitoring the distribution of academic reports to student's parents, agents, and sponsors.
Supporting academic boards with secretary tasks and academic data preparation.
Supporting and leading results' communication to students, and distribution of transcripts.
Supporting and leading classing students and administration of exams.
Ability and willingness to deliver excellent customer service skills.
Strong interest in working in education and in particular with international students.

Confident with IT, in particular Microsoft Excel (ideally with an ability to work with formulae, VLOOKUP and pivot tables).

A strong commitment to Equality, Diversity and Inclusion.

The role is based at Kaplan International College London (KIC London), a vibrant university pathways college where students from more than 80 countries come to prepare for entry onto undergraduate or postgraduate courses at one of our 7 prestigious university partners.

Following a recent major refurbishment project, KIC London offers students a beautiful, state-of-the-art study environment, with a range of learning spaces which encourage both collaboration and independence.

As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes:

28 days annual leave
Big discounts on Kaplan courses for you and your family
24/7 confidential helpline providing counselling and other support services
Company pension contributions
Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
Please note that only applications supported by a cover letter will be considered.