Control & Dispatcher - Milton Keynes, United Kingdom - Community Ambulance Service

Community Ambulance Service

Verified Company

Milton Keynes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Role

Please note this role involves working Nights.

Position:
Dispatcher**
Locations: Milton Keynes

Salary:
£25,589 per annum

Hours: 4 on 4 off, Nights, (rotating / hrs per week
We are looking for a Dispatcher/Controller for our busy operation at Milton Keynes.

Controllers dispatch ACA's/ICT and vehicles to cover the collection and transport of patients to and from appointments covering Outpatients, Renal Dialysis, home visits, admissions & discharges.

About You

You will work quickly and calmly, taking essential details about the patient's condition and location, logging the information onto a computer system.

The information is then passed to a dispatcher who makes decisions about how best to handle the situation.

As well as:

Excellent customer service & communication skills
Confident with computer systems
Experience in multitasking during high pressured situations
Desirable experience in care sector
Strong geographical understanding & route planning skills
Desirable experience in logistics/control room
Make important decisions quickly & independently
Experience within a patient, public or customer facing role

A planning/ logistics background would be preferable

Responsibilities
Duties and responsibilities include and are not limited to:

Ensure transfers are being dispatched, in accordance to the agreed service agreements
Ensure local processes are followed and the dispatch system is operated to its full potential to maximise the most efficient use of resources.
Constantly monitor the dispatch system and crews, to ensure no delays or problems are occurring and convert complex situations into solutions that supports an automatic way of working.
Acting with a proactive mindset, dealing with challenges before they arise
Handling exceptions and managing unplanned situations.
Communicate daily with operational teams and hospital staff to ensure everyone is continuously aligned
Work with Operation Managers and site managers to influence behaviours of internal staff and hospitals to manage new processes, ways of working, demand surges, bottlenecks and service delivery.

Salary:
£25,589.00 per year

Benefits: