Helpdesk Administrator - London, United Kingdom - Skanska

Skanska

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

General information

City/town:

London

Job field:

Other Operations

External closing date:

Friday, June 30, 2023

Type of contract:

Permanent

ID:

2713

Description and requirements

Our Building Services team are looking for a Helpdesk Administrator to join the team at one of our projects at St Bart's Hospital in London.

The purpose of the role will be to provide operational administrative support to contracts manager and on site team, as well as contributing to the effective and efficient operations of the helpdesk

Skanska, one of the world's largest development and construction companies, dates back 135 years and had a 2021 revenue of around £12.5 billion.

We have 3,300 experts in the UK alone, could joining us be your next career move?

You'll:

To support the Estates Management in the provision of maintenance Services with day to day activities at Bart's & the Royal London Hospitals, this should include but not be limited to
Ensure that defined administrative functions of the department are carried out in a timely efficient manner.
Maintain record keeping systems for the department, some of which will be computerised.
Open and distribute all incoming mail.
To answer all telephone calls regarding maintenance, income generation, Energy etc. and relay information to the relevant Estates Officer/site manager.
Assist the Estates Manager, Operations Manager with all typed and computer generated correspondence, written documents and procedures.
General day to day administrative duties
To own, maintain and update the site CAFM system in relation to all reactive tasks under their control and management.

This will include the following:

Updating of the system with information from subcontractors
Updating of the system with information from operational staff members.
To promote a culture of customer service to both internal and external customers and partners and to liaise with other departments regarding issues if required
To undertake any other reasonable tasks and duties relevant to the post and grade as may be determined by the Contract Manager/Helpdesk Manager.

We're looking for:

Good basic knowledge of computers and software
Performing in a busy and demanding Office Environment
Previous customer experience, able to provide a professional and supportive Customer Service
Maintain accurate data records

Equal opportunities

We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic - we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams.

We call it Naturally Skanska.**Flexible working*We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.

**Reasonable adjustments*
Job Type: Permanent