Complaints Officer - London, United Kingdom - AKTON Resourcing Ltd

Description

Complaints Officer

Westminster - Hybrid

I am recruiting for a local authority who is looking for someone to engage with residents via telephone, email, and formal written correspondence.

Your responsibilities will encompass logging new complaints, processing compensation claims, and responding to complaints and enquiries from elected members. Letter writing and meticulous attention to detail are crucial aspects of this role.

Key Responsibilities

Working within the housing customer services directorate overseeing complaints and member enquires this role will support the Complaints Team Manager to develop a strong customer relations centre and take a leading role for creating stronger communication delivery with our residents, leaseholders, elected members and stakeholders.

To assist the organisation to provide high quality responses to customers, members and stakeholder feedback by drafting, reviewing, amending and despatching responses as necessary.

To receive and handle feedback, complaints, requests and/or enquiries from members of the public, members and stakeholders, however submitted.

To liaise with contractors, customers, stakeholders and colleagues as needed to investigate, resolve and respond to feedback, requests, complaints and/or enquiries.

To deal with complainants, colleagues, and stakeholders sensitively and in accordance with WCC confidentiality and data protection policies.

To develop and maintain effective professional relationships with partners.

Skills required

Strong letter writing skills

Experience working in a complaints environment