Administration Team Leader Msk Services - Street, United Kingdom - Hounslow and Richmond Community Healthcare NHS Trust

Hounslow and Richmond Community Healthcare NHS Trust

Verified Company

Street, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you have the Supervisor skills who wants to explore further develop their managerial skills with a large Administrators Team?

Lead the Admin team who work to provide high quality Administration Services for our Physiotherapy Services across Hounslow and Richmond areas.

You will be responsible for motivating a team of 16 NHS Administrators all working to deliver a range of admin, phone and reception duties, ensuring that all referrals are processed accurately and they have an understanding of our KPi's and Government targets.

The Team is divided across 3 different sites providing services face to face and over the phone.

With the support of the Business Manager, you will foster a great team dynamic, focused on achieving the highest standards possible for our patients

Key responsibilities

Lead and resource your department, with the guidance and support of the Business Manager and Service Lead

Effectively manage your staff and foster a positive and dynamic team culture.

Deliver high performance, enabling your team to harness their full potential and achieve service excellence.

Act as the first port of call for all NHS admin enquiries and issues,

Look at opportunities to modernise systems and ways of working.

Work collaboratively with other key teams within the Trust.

Responsible for induction and training of new starters and monitoring Staff performance on a daily basis.

The post holder will have a strong leadership skills and excellent organisational skills to run the service smoothly and to plan ahead to ensure smooth service delivery across all sites.

They will need to be flexible, understanding and able to coach Staff in order to support performance to a high standard.

The service operational hours are Monday to Friday from 7.30 am to 6.00 pm depending on site, and our phone lines are open from 8.30 am to 4.30 pm.

Community healthcare is unlike any other part of the NHS. It's personalised care that helps people to retain their independence. It's the NHS at its best and the difference you make is truly tangible.

Our colleagues often describe us as a family, and we know how important that sense of belonging and support is when you start a new job.

It's simple - happy, engaged staff provide better services.
In 2018, we were named 'Best Place to Work for Employee Satisfaction' by the Nursing Times. The same year, we won the Workforce category at the HSJ Awards.
In the latest NHS Staff Survey results 2020, we had the best response rate amongst community trusts nationally.
We are the top community trust in the country on the theme Quality of care for the third year.

We had the highest percentage of staff who felt they are able to deliver the care they aspire to and are satisfied with the quality of care they give to patients or service users.

If you enjoy a challenge and want to go home each day knowing you made a difference, you will thrive in our organisation.

Infection ControlAs an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19.

The Administration Team Leader is responsible for the day-to-day co-ordination and supervision of MSK services administrative team, and are required to work closely with the specialist administration roles in the total management of the Hounslow and Richmond services administration service, and the flexible deployment of staff to ensure work is prioritised and delivered to time scale.

To work closely with the business management team and clinical team/service managers in ensuring the efficient delivery, management and service improvement of business systems to support the delivery of high-quality frontline clinical services.

Please do refer to the detailed job description for main responsibilities for more details.