Service Analyst/uat Tester - Felixstowe, United Kingdom - Bristow Holland

Bristow Holland

Verified Company

Felixstowe, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Bristow Holland are currently recruiting for an Customer Service Analyst / UAT Tester for a Systems provider based in Felixstowe, this role is paying up to £31,000 with Bonus.

Key Responsibilities:

Undertake UAT testing of new functionality and fixes for existing transactions.
Participate in and produce user requirements for change requests.
Proactively seek to improve the system by making suggestions for improvements.
Assist customer service team with system maintenance and administration support.

UAT Testing:

Conduct UAT testing based on available JIRA's.
Complete UAT testing in time for each release.
Conduct UAT testing to the best of one's ability.

Change Request Process:

Participate in discussions of complex change requests.
Research JIRA's as needed before raising to ensure completeness.
Maintain JIRA status in a timely and accurate manner.

Customer Services:

Deal with all phone calls politely and accurately in a timely manner as demand dictates.
Undertake system maintenance in a structured manner and liaise with other team members to ensure awareness.
Flexibility in completing all tasks within the team.