Customer Service Consultant - Bath, United Kingdom - eFinancialCareers
Description
At M&G our purpose isto help people manage and grow their savings and investments, responsibly.
- As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities to make a positive impact for our environment and communities.
To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliverresults and keep it simple.
We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
The Role:
We are currently recruiting for a permanent Customer Service Consultant to join a busy and dynamic team that is responsible for delivering an industry leading level of customer service as part of our inbound contact centre team.
The Contact Centre team willplay a key role in ensuring advisers and customers have the best possible experience in their communications with M&G.
This role must be based out of one of our offices in Bath, Stirling or Edinburgh and regular homeworking will also be possible.
This role is for part time work with a minimum of 14 hours per week between the hours of 8.30am and 5.30pm Monday to Friday.
Key Responsibilities for this Role:
- To provide accurate and straight forward information to our Advisers and Customers, understand customer requests and identify what is required.
- Maintaining customer accounts with all transactions and enquiries required for the customer processed accurately and in a timely manner within agreed timescales
- Own all requests/enquiries from end to end, minimising handoffs and delivering a personal service
- Constantly search for additional knowledge to help you provide support to advisers, clients and colleagues
- Identify ways in which we can continue to improve the way we do things
Key Knowledge, Skills & Experience:
This role could be the perfect first step to a career in Financial Services, however the following skills & experience are desirable:
- Experience of customer service and administrative environments (preferably in financial services, but not essential)
- Experience of handling calls in a busy Call Centre environment where high standards, prdouctivity and quality are essential
- Organisational skills
- Ability to connect and build rapport where appropriate
What we offer:
- Generous pension (up to 13% company contribution)
- Eligibility for annual performance bonus
- 30 days' holiday per year plus bank holidays
- Private medical insurance
Work Level:
Colleague
Recruiter Name:
Sarah Mathers
We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent.
More jobs from eFinancialCareers
-
Im Emea Marketing Governance Specialist
London, United Kingdom - 3 weeks ago
-
Investment Analyst
London, United Kingdom - 2 weeks ago
-
Fund Controller
London, United Kingdom - 4 days ago
-
Crude Oil Trader
London, United Kingdom - 3 weeks ago
-
Product Contractor
London, United Kingdom - 3 weeks ago
-
Enterprise Architect
London, United Kingdom - 2 weeks ago