2nd Line IT Support Engineer - London, United Kingdom - YourRecruit Group
Description
Are you an experienced2nd Line Engineer who is keen to further develop your 3rd Line skills?
Do you have recent experience of working for an
IT Support company (MSP)?
Are you keen to progress your career within a fantastic, supportive company who are really going places?
If so, we have a fantastic opportunity for you
Interested? Here's more.
Our client is a very successful
MSP who pride themselves on providing an excellent level of customer service to all their clients;they recognise that IT isn't all about computers - It's about developing personal relationships and becominga reliable partner.
Salary:
£28,000 - £35,000
Locations:
Finchley, N3
Responsibilities for the 2nd Line Support Engineer:
- Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix
- Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
- System documentation maintenance and review in ConnectWise and IT Glue
To be successful, you will need to hold experience within the following areas:
- Microsoft Operating Systems, Desktop and Server (including Small Business Server)
- Active Directory, Exchange, SQL, Hyper-V, Office 36
- Network administration (Firewalls, Shares, permissions, configurations, CCNA, etc.)
- Recent experience of working in an MSP (IT Support Company) is an essential
Experience in installing, supporting and administering the following technologies:
- Windows Server, Windows Desktop OS
- Virtualised systems, cloud systems
- Backup and disaster recovery systems
- Remote Monitoring and Maintenance (RMM) systems
- Service Desk Systems
- Mac OS X
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