Head of Business Assurance - Harmondsworth, United Kingdom - Mitie

Mitie

Verified Company

Harmondsworth, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Head of Business Assurance - Heathrow Immigration Removal Centre

Circa - £77,000 per annum

Electric Company Car, Pension, Life Insurance and Health Care

Job objectives and responsibilities

The post holder has full accountability for leading the delivery of an efficient and effective Business Assurance function. The scope of this role is to provide business assurance to the Centre Manager in line with Home Office and Mitie Policies and Procedures.
This will include the line management of a team to undertake duties within the function**
The post holder will form part of a roster for senior on call support to the Duty Directors, along with the Centre Manager and other senior posts.

Main duties

The post holder will be accountable for the management of the business assurance function and all staff within this area.

This function will include activities within the following areas:

Centre Business Delivery & Planning
Performance Management
Resource Management & Change Management
Staff welfare
Audit & Assurance
Facilities Management

Centre Business Delivery & Planning

Accountable for the development and completion of the Centre's Service Delivery Requirements in line with the Home Office contract
Responsible for ensuring information and outcomes on performance and delivery are made available to the Centre Manager within agreed deadlines
Accountable for the accurate reporting of performance data and for completion of various reports as required by Mitie and the Home Office
Accountable for the annual production of the Centre business strategy
Accountable for ensuring that arrangements are in place to support partnership activity within the Centre with the Home Office and associated stakeholders, and support the work of individuals/teams linked to delivery of the contract
Responsible for the management of budgets devolved by the Centre Manager
Responsible for supporting the Centre Manager by acting as the single point of contact (SPOC) for information on all partnership working with external service providers and stakeholders including performance management information and contract management oversight of local projects
To line manage staff members within the function, within areas such as QHSE, FM, Resource Management etc.

Resource Management & Change Management

Accountable for the strategic oversight and management of the Centre's staffing resource, including all Workforce Planning activities
Responsible for ensuring the Centre's effective and efficient use of staffing resources including planning and coordination to ensure compliance with the contract
Accountable for liaison with the Care and Custody Training Team regarding initial training courses and completion of mandatory refresher training in line with the contract
Accountable for developing and delivering effective Staff Engagement and Communication strategies with specialist support from the HRBP team
To work closely with Mitie colleagues and external stakeholders regarding recruitment and work force planning including operational readiness and mentoring
To ensure effective partnership working is developed and in place with specialist partners such as HR, Training, IT and Finance, as well as recruitment partners

Audit & Assurance

Accountable for the Centre's adherence to the contract with the Home Office and other associated Mitie policies
Accountable for the Centre's Audit and Assurance activities including liaison with Mitie Audit and Assurance colleagues and Home Office compliance teams
Accountable for the timely reporting and understanding of all the Centre's Key Performance Indicators and assurance reporting
Accountable for ensuring that robust audit control mechanisms are in place to ensure quality and integrity of internal audit outcomes, through close liaison with the Deputy Centre Manager and operational teams
Accountable for the development and monitoring of Third Party Action Plans
Accountable for monitoring the assurance and compliance of the Centre, and providing assurance to the Centre of the position of mandatory outcomes associated with Detention Service Orders and other associated policies
Accountable for local asset management through the Head of FM
To act as the designated lead for assurance and quality visits from HMIP and other audit/inspection authorities

Other Duties
The post holder will also be responsible for undertaking some or all other management tasks including:

Promote Mitie policies and values throughout all areas of delivery
Manage the Centre's Complaints Process
Oversee the compilation and regular progress reporting of performance improvement programmes
Attend relevant meetings and actively contribute either as chair or team member, deputising for the Centre Manager as required
Responsible for ensuring the defined work areas and associated activities comply with Health and Safety legislation. Ensure all