Quality Assurance Officer - Stafford, United Kingdom - Staffordshire Police

Description

Job advert

Quality Assurance Officer

Grade E £25, - £29,

An exciting opportunity has arisen in the heart of the Force Contact Centre located at Staffordshire Police Headquarters in Stafford.

We are looking for candidates with quality assurance experience of working in a customer facing environment and dealing with the public and who know what it is like to work in a busy contact centre environment.

Working from the Force Control Centre at Police HQ in Stafford, your role will be to support the improvement work of the FCC in the delivery of service review and audit process to improve standards and performance.

Your role will be to undertake quality assurance checks and surveys on the Force Contact teams contact handling, incident recording and incident handling processes, through all Contact channels.

This work is integral to ensure the work of the FCC follow the National Contact Management Strategy practices and principles and National Crime Recording and Incident Standards and that adherence is corrected where necessary by supporting the Quality Assurance Manager around the development, training and communication on an individual and team level.

You would be joining us during an exciting time for the Force Contact Centre as we embark on an ambitious change programme where all the staff are critical to challenging, modernising and adapting the way we currently do things.

Further details and key responsibility can be found in the role profile

The closing date for this vacancy is on the Thursday 23 April at 12 Midday.

To apply please upload your CV. We would advise all applicants to tailor their CV to meet the criteria on the role profile.

Benefits of working for Staffordshire Police:

"Staffordshire have a strong commitment to equality and diversity in our people, within the organisation and in the services we provide to our communities.

We want to reflect the communities we serve and one way we can try to achieve this is through a 'positive action' approach.

Positive action is activity which helps employers identify and remove barriers and issues to the recruitment, retention and progression of people who identify with underrepresented groups of the Equalities Act (i.e. LGBT+, ethnicity, disability), whilst still employing people on merit.