Duty Manager- Hotel - London, United Kingdom - Rathbone Hotel

Description

Hotel Duty Manager
12 hours a day. 4 days on/ 4 days off
Salary & Benefits
£30.000 gross annual salary, meals on duty, uniform, tips, bonus and commission schemes.
Scope of Work
To maintain high standards within the Front Office department as defined by the departments Operating Standards.
To ensure guests needs are met and exceeded in a professional and friendly manner, ensuring total guest satisfaction.
Report To
Reception Manager
Main Duties
Operational Responsibilities
Guest Service
Ensure room allocations on a nightly basis are correct and all special needs / requests are met.
Check each day the float balances. If there is a discrepancy it must be investigated immediately and corrected.
Ensure all external contractors are signing in/out according to fire regulations.
To ensure that the Department operates efficiently and that every guest receives the welcome Schmoozing building guest relations and encouraging repeat business
Product

Be knowledgeable and in all the required SOPs, Risk Assessments, Hygiene standards, products and services that the hotel provides, projecting confidence and professionalism.

To be able to use all computer systems including but not limited to Micros, Opera PMS, and VingCard key cutting systems.

To promote and train the team to enhance sales through upselling.
Ensure not only yourself but your team have full knowledge of all Menu Items.
Report, record and action any maintenance issues immediately, including all furniture, fittings and equipment.
Maintaining strict control of keys.
General
Ensure all required paperwork is filled out, signed and filed in an organised fashion.
Motivate the team in order to achieve the best financial and guest satisfaction results.
To ensure that policies and procedures regarding team presentation and hygiene are enforced.
To promote excellent inter-departmental relationships, and communication, and to promote professional and helpful interaction.

Abide by all laws and permitted hours for serving alcohol to resident and non-resident guests and ensure that we collect contact details of non-residents for track and trace purposes.

Proactively assist in other areas of the hotel and its other properties as instructed.
To ensure cash/accounting procedures are followed by all team members.
Ensure that the Shift checklist is completed daily by all subordinates according to standards and expectations.
To report any lost and found according to the lost & found procedures.

Knowledgeable and Comply with all Statutory Regulations:
fire and emergency procedures
Hygiene regulations
Health & Safety regulations
safe lifting and carrying techniques
manual handling
use of protective clothing
use of hazard signs
use of detergents and cleaning products
maintenance procedures and quality control
Security procedures
Any other procedures that are subsequently added by management
Be an excellent people person, showing respect for customs and culture.
To resolve any guest complaints in a professional manner.
To carry our Room Inspections and floor walks as required.
Personal Qualities
Personal presentation, punctuality and initiative.
Customer care.
Effective communication.
Team player.
Flexibility with regard to working arrangements.

As a member of the management team perhaps the most interesting role is that of a hotel ambassador creating good relationships with new and regular guests and team members.

A sociable personality with the ability to adapt and relate to people at all social levels whilst retaining a sense of professionalism when under pressure.

Being able to work on your own initiative and thinking ahead and with the ability to motivate others.

Should you not be successful, we will hold onto your CV for 6 months in case a suitable alternative vacancy comes up.

If you do not wish this, please let us know in the application.

This Job description is intended to describe the general nature and level of work performed by the Hotel Duty Manager.

This is not an exhaustive list of all duties and responsibilities and the Management reserves the right to amend and change responsibilities to meet business and organisational needs as necessary.

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