Helpdesk Administrator - Dalkeith, Midlothian, United Kingdom - Venesky-Brown

Description

Venesky-Brown's client, a public sector organisation in Dalkeith, is currently looking to recruit a Helpdesk Administrator for an initial 2 month contract with potential to extend on a rate of £13.52/hour PAYE working 8am-4pm on Monday-Friday.

• Manage large amounts of inbound calls and emails in a timely manner.
• Identify customer's needs, clarify information.
• Record all conversations in our CRM system in a comprehensive way.
• Build good working relationships in order to engage with customers and colleagues effectively.
• Frequently attend ingoing training and briefs to improve knowledge and performance levels.
• Focus on meeting Service Level Agreement targets and timescales.

• Previous experience in a contact centre/customer services/support role.
• Proven ability to deal with all enquiries and work as a productive member of the team.
• Strong phone and verbal communication skills along with active listening.
• Good communication, interpersonal and organisational skills.
• Excellent customer service skills.
• Be able to understand written and verbal communications.
• Good attention to detail.
• Good, general administrative skills.
• PC literate with proficient and accurate keyboard skills.
• Good working knowledge of Microsoft Office.
• Flexible working approach and ability to work on own as well as part of a team.
• Experience of working to tight deadlines.
• Good written communication skills.