Customer Services Assistant - Glasgow, United Kingdom - Savills Management Resources

Savills Management Resources

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Purpose of the Role

As the Customer Services Assistant within the Customer Services side of the business you will be a customer focused individual providing exceptional customer services to our customers and retailers at all times.

You will be able to deliver exemplary standards of communication and demonstrate the ability to work within an exceptional customer services team to ensure delivery of exemplary customer services is achieved at all times.

Key Responsibilities

To work the hours and shifts in accordance with conditions of employment.
To carry out duties in accordance with instructions issued by the Community & Commercialisation Manager.
To undertake regular inspections of the Centre as instructed by the Centre Director.
To comply fully with the Health & Safety Policy for the Centre.
To ensure that the requirements of the Fire regulations are strictly complied with.
To ensure that the Rules & Regulations of the Centre are complied with at all times.
To assist and undertake all Shopmobility relevant tasks.
Ensure that contractors arriving on site adhere fully, to the Centre procedures for contractor management.
Ensure that the Centre is a safe and pleasant environment.
Courteous communication skills are required to liaise with members of the public and retailers.
To log complaints, compliments, incidents, lost property etc. in the correct database as quickly as possible.
To assist with lost cars, children and families.
To liaise with all other department as appropriate.
Having pride in the centre, helping to maintain its high standards in all that you do
Being able to interpret customer needs and deliver meaningful advice
Providing a quality, efficient and friendly service
Taking the initiative in assisting customers
Ensuring a good knowledge of all facilities and processes in order to deal with customer queries, complaints and compliments in line with company procedure
Taking care of your own, and the health and safety of others.
Being observant at all times and reporting any suspicious packages or persons immediately.
Maintaining a smart and wellgroomed appearance meeting our uniform standards.
To proactively engage with customers throughout the shopping centre providing assistance direction and deliver exceptional standards of customer service.
Ensure that customer comments are recorded and ensure that customer feedback is passed to line management.
Ensure that a positive imagine of the centre is displayed at all times.
Correct procedures to be followed at all times.
Dealing with any customer/visitor enquiry in a professional, friendly way.
Handle and resolve customer complaints in a professional way ensuring information is then passed on the relevant person.
Process accident/incident reports as required in a timely and accurate manner.
Report any security incident through the appropriate channel.
Undertake any further duties as requested by the supervisor or management team.
Increasing your knowledge and skills through education and training.

Skills, Knowledge and Experience

Essential

Ability to demonstrate high levels of customer service at all times.
High level of integrity
Ability to work on your own or as part of team
Ability to deal with demanding situations
Actively solve problems when presented
Reliable and flexible/supportive team player
Attention to detail/vigilance
Honest and reliable work ethic.
Willingness to partake in onsite training.
Excellent organisational, interpersonal and communication skills.
Willingness to adopt a flexible approach to work patterns and work weekends/evenings as and when required.
Willingness to undertake additional training and career development.
Well presented.
Accurate record keeping with good attention to detail.

Desirable