Ophthalmology Administrator - Southampton, United Kingdom - University Hospital Southampton NHS Foundation Trust

University Hospital Southampton NHS Foundation Trust
University Hospital Southampton NHS Foundation Trust
Verified Company
Southampton, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Are you looking for a change in career? Are you reliable, and adaptable person with a positive friendly attitude to work in a busy fast paced office environment?


WE WOULD LOVE TO HEAR FROM YOU
We are seeking an enthusiastic and passionate ADMINISTRATOR to join our Ophthalmology Team to support with all administrative functions including reception desk and prep, and answering calls

Patient Services Centre is looking for highly motivated individuals to make a difference to our Patients and their journey with UHS

We have created an environment with a proactive culture of inclusion, respect, diversity, and equality in which you are free to bring your whole self to work

In return we are looking for someone with a 'team spirited' attitude to their work, whilst being confident, flexible, and having a highly organised approach to dealing with a wide range of demands


ABOUT THE TEAM
Our Patient Services Centre Administrators are hardworking, committed to patient care and often the first point of contact for the patients, they are responsible for:

  • Registration of patients and their referrals
  • Booking over 650,000 outpatient appointments each year, covering 50 specialties across the Trust
  • Managing clinics, rescheduling appointments, cancelling appointments, and filling new clinics
  • Covering receptions across all of our sites, checking patients in, booking follow up appointments and dealing with queries
  • Preparing patient packs for outpatient clinic
  • Making and receiving calls from patient

WHAT WE'RE LOOKING FOR
Ideally you will have experience of working in a customer led environment and have a friendly and approachable manner. You will be polite, sympathetic and diplomatic.


We're also looking for you to demonstrate:

  • High standards of accuracy with attention to detail
  • Ability to communicate over the telephone and in person
  • Competent IT skills, including a working knowledge of Microsoft Office packages
  • The ability to work independently but also be a good team player

WHAT WE CAN OFFER YOU


As one of the largest acute teaching Trust's in England, we can offer learning and development opportunities to help you achieve the career you aspire to.

We believe you deserve the best possible surroundings in which to do your job and we want to support you in doing your job to the best of your ability.

As a Trust, we support flexible working and will consider requests taking into account the needs of the service. You'll have an opportunity to discuss this at interview.

Our LiveWell and inspire programme offers opportunities, support and advice, including smoking cessation services, exercise and activity classes, and support for mental health.


WHAT YOU'LL DO
You will

  • Provide excellent customer service to patients, relatives/carers and to external agencies.
  • Provide a comprehensive administration, booking and appointment service for outpatients and ensure compliance with waiting time targets.
  • Work in a centralised Patient Services Centre and provide crosscover for other staff across the centre to ensure a consistent and effective administration service is maintained at all times.
  • Build relationships with stakeholders internally and externally
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