CSM Manager - London, United Kingdom - Morningstar Credit Ratings, LLC

Description

As a Customer Success Manager, you will be responsible for understanding your customers' business drivers and their desired outcomes, so that Morningstar can deliver value and meet contractual commitments.

You will closely align with your clients and help them leverage Morningstar Direct to meet their goals – and as a result deliver customer ROI, so that Morningstar is able to retain and grow the account.

Serve as a single point of contact for post-sales services and ongoing client engagement.

Use your innovative approach to contribute to the business in ways that range from communicating client feedback to product managers, liaising with data and sales colleagues, and liaising with data contributors, all the while contributing to changing and enhancing processes.

Achieve this by working closely with clients, our sales & product teams to deepen our client relationships, act as the key product expert and come to a better understanding of how they use and manage our products & data; coordinating with technology and product management teams to refine existing client solutions; and working closely with sales teams to identify & evaluate potential upsell opportunities.

Implement an effective onboarding experience for the customer, offering training and senior assistance in order to increase the product adoption.

Own, coordinate and resolve data, functional, and technical issues that arise from all Morningstar products by acting as the primary escalation point for assigned clients.

Work closely with our global data & product teams to ensure efficient delivery of new or existing data sets & product capabilities to clients.

Strong client service ethic; An ability to be creative and think strategically when it comes to problem solving.
Strong financial services knowledge.
Sound technical understanding of systems, data collection and delivery.
Bachelor's degree or equivalent with a strong academic record.
Legal Entity

As a Customer Success Manager, you will be responsible for understanding your customers' business drivers and their desired outcomes, so that Morningstar can deliver value and meet contractual commitments.

You will closely align with your clients and help them leverage Morningstar Direct to meet their goals – and as a result deliver customer ROI, so that Morningstar is able to retain and grow the account.

Serve as a single point of contact for post-sales services and ongoing client engagement.

Use your innovative approach to contribute to the business in ways that range from communicating client feedback to product managers, liaising with data and sales colleagues, and liaising with data contributors, all the while contributing to changing and enhancing processes.

Achieve this by working closely with clients, our sales & product teams to deepen our client relationships, act as the key product expert and come to a better understanding of how they use and manage our products & data; coordinating with technology and product management teams to refine existing client solutions; and working closely with sales teams to identify & evaluate potential upsell opportunities.

Implement an effective onboarding experience for the customer, offering training and senior assistance in order to increase the product adoption.

Own, coordinate and resolve data, functional, and technical issues that arise from all Morningstar products by acting as the primary escalation point for assigned clients.

Work closely with our global data & product teams to ensure efficient delivery of new or existing data sets & product capabilities to clients.

Strong client service ethic; An ability to be creative and think strategically when it comes to problem solving.
Strong financial services knowledge.
Sound technical understanding of systems, data collection and delivery.
Bachelor's degree or equivalent with a strong academic record.
Legal Entity Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week.

We've found that we're at our best when we're purposely together on a regular basis, at least three days each week.

Read the job requirements carefully and make sure to attach writing or design samples as required.

Applicants must submit their resume and other information through our corporate website to be considered for a job at Morningstar.

No phone calls, please.
Applicants With Disabilities Who Need Accommodation
Morningstar is committed to working with and providing reasonable accommodation to individuals with disabilities.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call or email .We only accept calls from applicants who need accommodation related to a disability.

We make all employment decisions—including recruitment, hiring, compensation, training, promotion, transfer, discipline, termination, and other personnel matters—without regard to race, color, ancestry, religion, sex, national origin, age, disability, protected veteran status, marital status, sexual orientation, genetic information, citizenship, gender identity and expression, parental status, or other legally protected characteristics or conduct.

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