Store Manager - Chester, United Kingdom - Giorgio Armani

Description

Sales & Customer experience

• Responsible for driving sales and maximizing profitability.
• Ensure excellence in the sales ceremony as per company policy, supervising customer experience (presales, in-sales, aftersales) and relationship building.
• Report market trends, competitor insights and customer feedback to the relevant departments.
• Ability to demonstrate strong product knowledge.
• Analyse sales and performance data to identify trends, opportunities and areas for improvement and provide recommendations to action.
• Set and communicate sales targets and develop strategies to exceed or achieve store sales targets.
• Suggest and adopt sales strategies, CRM and marketing plans aimed at increasing revenues.
• Implement and execute promotions, events and initiatives to drive sales and achieve store targets.
• Provide exceptional customer service, addressing customer inquiries, resolving issues, and ensuring a positive shopping experience.
• Build and maintain relationships with customers and actively engage in building customer loyalty.
• Ensure visual merchandising standards are maintained, including proper product placement, window display, pricing, signage, and overall store presentation.
• Report sales results, act on low stock on best sellers, missing product needs and deliver customer feedback to the relevant departments in Head Office.

People Management

• Responsible for overseeing recruitment of the store team at all levels.
• Oversee the onboarding experience for all new starters.
• Support career growth by identifying potential career paths, encourage professional development opportunities to build a strong succession plan.
• Drive company incentive schemes and contests to achieve sales targets.
• Train and empower the store team to deliver exceptional performance in all areas of responsibility including product skills, customer service, CRM, VM, remote and shop floor sales.
• Create a positive and inclusive work culture that promotes teamwork, collaboration, and mutual respect.
• Proactively address employee concerns, conflicts, and issues, providing a supportive and empathetic approach.
• Continuously review the performance of the team according to company standards.
• Effectively manage daily team briefings.
• Ensure all team payroll changes are communicated to HR.

Operations

• Ensure compliance on company policies and procedures including Health & Safety, Loss prevention, HR policies and Cash Management etc.
• Responsible for effectively managing the staff rota to ensure floor coverage and smooth store operations.
• Monitor and optimize store costs (general supplies, labour, shipping, gifting etc).
• Oversee management of back of house space and ensure availability of the full range of items in the collection (e.g. granting quick access to core categories).
• Enforce loss prevention policies and procedures to ensure the security of store assets and to minimise shrinkage.
• Responsible for completion of administrative responsibilities (sales reports, petty cash, shipping records, vendor records, HR records etc.).
• Take an active role to ensure inventory is in line with store targets.

Requirements

MUST HAVE SKILLS:

• Excellent leadership and team management skills, with the ability to motivate and develop a diverse team.
• Strong sales and customer service orientation, with the ability to build and maintain customer relationships.
• Ability to analyse data and make data-driven decisions to optimise store performance.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to communicate effectively with employees, customers, and stakeholders.
• Strong organisational and time management abilities with attention to detail.

EXPERIENCE:

• A degree in retail management or related field is preferred; equivalent experience will be considered.
• Previous retail management experience, with a proven track record of achieving sales targets and driving store performance.
• Knowledge of visual merchandising standards and inventory management.