Control Room Cctv Operator Nights - Wembley, United Kingdom - ABM

ABM

Verified Company

Wembley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Description:

JOB TITLE:
Control Room CCTV Operator Nights

REPORTING TO:
Security Manager

LOCATION:
London Designer Outlet - Wembley

CONTRACT:
Permanent

HOURS:
42 hours per week

SHIFT PATTERN:
4 on 4 off

PAY RATE:
£13.91 p/h

KEY RESPONSIBILITIES

To operate and monitor the daytoday requirements of the CCTV system, Fire Alarm System, Access Control system, Radios & keys in line with customer and contractual expectations, ensuring service delivery and prompt response to all incidents.
To record daily events/requests/actions in logs provided
Effectively communicate with the security team and Security Shift Manager ensuring all incidents are escalated in a timely and appropriate manner.

JOB REQUIREMENTS

SIA CCTV Licence required.
SIA Door Supervisor licence would be a bonus.
CCTV Security Experience is required
At least a year.
Strong IT ability including Excel, Word, Outlook
Experience operating fire alarm system in a busy environment
Excellent written communication and interpersonal skills
Good knowledge of local area
Excellent levels of customer service always
Demonstrated ability to think and act quickly in emergencies or under pressure.
To have a smart appearance befitting the company
Good organisational skills, flexibility, and reliability
First Aid trained is a bonus.
Be fully aware of current CCTV policies and data protection requirements.

JOB ROLE

The post holder must, always, carry out their duties and responsibilities to comply with policies/procedures.
Monitor and operate the CCTV cameras and associated equipment in the CCTV Control Room.
To respond to all incidents, taking ownership of the situation through to its natural conclusion to both client and management satisfaction
Effective communication with the Client, Operations Manager, Security Shift Manager and Security Teams and escalate any issues as required or necessary.
Issue of access passes, keys & radios and ensure that the issue logs are kept up to date & report any anomalies to the Security Shift Manager
Carry out varying administrative tasks as directed by the management team.
Carry out CCTV checks, camera audits and functionality check of CCTV recordings.
Action access control requests from the Intercom at varying entry points on the estate
Maintain the daily occurrence log (DOB) to ensure all incidents and occurrences are up to date.
Be conversant with all life safety systems and assist in responding to all emergencies promptly.
Action and communicate fire alarms as received in the security control room.
Ensure officers are on post and that positions are not down manned without authorisation.
Carry out daily inspections of security personnel to ensure all passes are worn and uniform standards meet the site and company standards.
Follow protocols for maintain the security of the CCTV Control Room and its facilities.
At all times the post holder must maintain and respect the security and sensitivity of the service. Comply with the adopted Code of Practice and service operational procedures at times, breaches of which will result in disciplinary action being taken.
Any other duties which are equal or like the responsibility level and the grade of the post
Ensure accurate records are maintained of all equipment, including Radios, patrol devices and ensure that all officers on the site are correctly equipped.
To manage and organise all onsite duties, so that operational needs are met.
Operationally assist and support the Security Team as required
Organise Security to attend to alarm activation' and incidents on shift.
Ensure a thorough handover is conducted with the Controllers of the previous shift.

REQUIRED SKILLS AND EXPERIENCE

Excellent organisational skills with the ability to balance competing priorities and workloads.
Excellent written and verbal English communication skills.
Able to work unsupervised and take responsibility.
Able to remain calm under pressure.
Adaptable and flexible in approach to work required.
Willingness and ability to work as a member of a team.
Report writing/Presentation skills.
Excellent observational skills.