- Diagnose and resolve hardware, software, and network-related issues for end-users. Identify root causes and apply appropriate solutions to ensure problems are fully resolved.
- Create, update, and prioritize IT support tickets using the ticketing system. Maintain accurate and detailed records of all interactions and solutions provided.
- Assist users in understanding and effectively using hardware, software applications, and IT tools. Provide basic training and guidance as needed.
- Perform installations, configuration, and upgrades of computer hardware, peripherals, and software applications.
- Account Management: Reset passwords, unlock accounts, and manage user access to various systems and applications.
- Maintain up-to-date documentation of IT assets, configurations and software licenses.
- Collaborate with other IT team members for complex issues or problems that require higher-level support.
- Prepare equipment and accounts for new starters, and process leavers in line with company procedures.
- Perform routine maintenance tasks on IT equipment to ensure functionality and reliability.
- Participate in an on-call rotation to provide after-hours support for critical times of the year or for serious incidents.
- Follow and adhere to the department Policies and Procedures.
- Ensure that the Health and Safety Policies, Standard Operating Procedures and guidelines are managed correctly and adhered to at all times.
- Minimum of 2 years' experience in similar role dealing with a Windows 10/11 and Office 365 user environment in a busy IT department.
- Experience with a motorsport, aerospace or engineering company is preferred.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are an advantage.
- Extensive knowledge of configuring user computers to an agreed standard.
- Extensive knowledge of the Windows and Office 365 applications
- Experience of supporting IT users in an engineering environment (CAD etc) is an advantage.
- Basic understanding of Active Directory and user account management.
- Basic understanding of network and server technologies
- Basic understanding of ITSM or ITIL based service management.
- Good analytical skills and proven experience of problem solving
- Demonstrate a "can-do" flexible attitude to resolving tasks assigned.
- Exceptional customer service and communication ability.
- Clear and concise communication, verbally and with the use of email
- Ability to prioritise in a time pressured environment and manage personal deadlines
- Demonstrate a passion for excellence and a desire to help people.
IT Support Technician - Silverstone, United Kingdom - Andretti Cadillac
Description
Location: Silverstone, UK
Reporting to: IT Service Desk Manager
Department: Andretti Cadillac at Andretti Global
Background:
Led by racing legend Michael Andretti, the team fields multiple entries in INDYCAR, INDY NXT, IMSA and Formula E. The global racing enterprise boasts over 250 race wins, four INDYCAR Series championships, five INDY NXT titles, one Indy Pro 2000 and one USF2000 championship, and has captured victory five times at the famed Indianapolis 500-Mile Race. The team is now looking to expand into the pinnacle of motorsport through our Andretti Cadillac Team.
Job description:
We have an opportunity for a talented IT Support Technician to join the Andretti Cadillac Team at the new Silverstone Facility. In this role you will are looking for to join our growing team. In this role, you will provide technical support and general assistance to end-users and employees and act as the initial point of contact for IT-related issues, incidents, and service requests. At Andretti Racing, we aspire to be the absolute best in every aspect of our team. Team members are encouraged to challenge established thinking and share their ideas to create an environment where everyone can contribute to our shared success.
Principal Accountabilities:
Requirements
Please be aware that we will be reviewing applicants on a rolling basis and this job posting will close once a suitable candidate is identified. We encourage all interested individuals to submit their application as soon as possible. As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy or maternity, race or ethnicity, religion or belief, gender identity or marriage and civil partnership. We aspire to have a diverse and inclusive workplace