Customer Service Advisor - Coventry, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Coventry, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_Reed are working in partnership with_ a _global, well-established payment solutions company and are recruiting for Customer Service Advisors to join them at their site at Binley Business Park in Coventry.

You will be specifically dealing with Disputes & Chargebacks, _researching and resolving customer disputes and chargebacks through their credit cards. You will be performing case administration duties and liaising with customers and third partiesboth written and verbally. _
This is a fulltime, permanent position working Monday-Friday which means NO WEEKENDS_
All training is provided on site, so this is a perfect opportunity for everyone, whether you're an experienced individual or just starting out in the world of Customer Service. _

_Responsibilities in this role (full training provided):_
- _Building and maintaining relationships with customers and third parties_
- _Answering customer queries effectively and understandably - conveying ideas in easy-to-understand terms_
- _Gathering and analysing cardholder and/or merchant data_
- _Determining if disputed transactions are covered under federal and card provider regulations_
- _Working assignments from a queue in an accurate and timely manner_

_Benefits:
_
- _Life Insurance - x1 Salary (Can be increased to x4 at additional cost)_
- _MediCash Health Care Plan_
- _Pension (Employee 5%

Company 3% contributions)_

- _26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)_
- _Option to buy additional leave_
- _Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us_
- _Cycle to work scheme_
- _Maternity & Adoption Pay - (12 Weeks Full Pay - after 26 weeks in employment)_
- _Paternity Leave (2 Weeks Full Pay

After 26 weeks in employment)_

- _Shared Parental Leave - (12 Weeks Full Pay - after 26 weeks in employment)_
- _Bereavement Leave - (5 Days Leave at Full Pay)_
- _Dependent Leave - (2 Days at Full Pay)_
- _Onsite Parking_