Tenancy Sustainment Officer - Coventry, United Kingdom - Think Community Care Limited

Description

Think Community Partnership are working with a leading organisation dedicated to supporting individuals experiencing homelessness in Coventry. Their mission is to provide essential services, support, and advocacy to help vulnerable individuals rebuild their lives and secure stable accommodation.

We are seeking a compassionate and dedicated Tenancy Sustainment Officer to join the support team. In this role, you will play a key role in supporting individuals who have transitioned into temporary accommodation, ensuring that they are able to maintain their tenancies and thrive in their new homes.

Responsibilities:

• Provide tailored support and assistance to individuals who have recently moved into temporary accommodation, helping them to develop the skills and confidence needed to sustain their tenancies.
• Conduct comprehensive assessments of clients' support needs and develop individualized support plans in collaboration with them, focusing on areas such as budgeting, household management, and accessing community resources.
• Offer practical advice and guidance to clients on issues related to tenancy rights and responsibilities, including rent payments, tenancy agreements, and dealing with landlords.
• Work closely with external agencies, including housing providers and mental health support services, to coordinate holistic support for clients and address any underlying issues that may impact their housing stability.
• Provide crisis intervention and emotional support to clients facing challenges or setbacks in maintaining their tenancies, offering practical solutions and advocacy where needed.
• Maintain accurate and up-to-date records of client interactions, progress, and outcomes in accordance with organizational policies and confidentiality standards.
• Participate in team meetings, case conferences, and training sessions to enhance knowledge and skills in tenancy sustainment and related areas.

Requirements:

• Previous experience working in a similar role within the homelessness sector
• Knowledge of tenancy sustainment principles, housing legislation, and best practices in supporting individuals to maintain their tenancies.
• Strong communication, interpersonal, and problem-solving skills, with the ability to build trusting relationships with clients from diverse backgrounds.
• Empathy, patience, and a non-judgmental attitude towards individuals experiencing homelessness or housing instability.
• Ability to work both independently and collaboratively as part of a multidisciplinary team.
• Proficiency in using IT systems and databases for recording, reporting, and case management purposes.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Meaningful work contributing to positive change in the lives of vulnerable individuals.
• Supportive and inclusive work environment.

How to Apply: If you are passionate about supporting individuals to maintain stable accommodation and meet the requirements outlined above, please submit your CV, outlining your suitability for the role.

Think Community Partnership welcomes applications from all suitably qualified individuals regardless of their race, ethnicity, gender, disability, religion, or age. We are committed to creating inclusive and diverse workforces that reflects the communities we serve.

Think Community Partnership are a specialist consultancy that provide temporary and permanent recruitment solutions to housing professionals across the Midlands.

If you're interested in hearing about our current opportunities within the industry, please contact our office on