- Reviewing (Past) clinic arrivals/outcomes ensuring all actions have been completed on PAS
- Regularly reviewing/booking and validating from Consultants f/u pending lists
- Actioning CRB (clinic rebook) requests for Consultants leave and template changes
- Tracking and chasing of results/diagnostics/patient updates
- Review future clinics to ensure utilised, highlighting any unutilised/capacity issues
- Support typing and booking of appointments
- Supporting both the Directorate Support Manager and other colleagues as required
- Work without supervision, problem solve and take initiative where required.
- To act as the first point of contact between Consultants and their team, maintaining good communication with them and other staff in the department, as well as patients and members of the public.
- Dealing with face-to-face, telephone and email enquiries from patients, relatives, GPs, other departments within the Trust/community and other hospitals in an appropriate, sensitive / diplomatic manner and as efficiently as possible, ensuring timely resolution/action. Often dealing with queries and complaints which are complex, contentious and emotional in nature.
- In the absence of the relevant consultant/s, medical or nursing team member, ensure that appropriate messages are taken or information escalated where appropriate.
- Communicate effectively with the teams on a timely basis ensuring robust systems exist so that staff feel informed.
- Audio Typing
- Experience of Medical administration
- Experience of working in a multi faceted team
- Experience of working in a clinical admin team
- Evidence of having championed diversity in previous roles (as appropriate to role)
- Evidence of having undertaken own development to improve understanding of equalities issues
Speciality Coordinator Neurology, Stroke and Rehab - Chichester, United Kingdom - University Hospitals Sussex NHS Foundation Trust
Description
Job overview
An exciting opportunity has arisen to join our fast paced and vibrant administrative teams. We are looking for a full time team member in our Neurology, Stroke and Rehab service. Supporting clinicians on a daily basis to enable them to meet the clinical needs of our patients, this is a varied and fulfilling role.
To manage a full and comprehensive administrative service for the Consultants and medical staff. To act as the first point of contact, for service users. To monitor inpatient and outpatient commitments of the consultant and medical team and escalate when appropriate. Coordinate and allocate work within the admin team to ensure the effective and efficient operation of the administrative function.
Main duties of the job
You will be providing a first class administrative service dealing with patient enquiries, GP questions, supporting clinicians, chasing patent test results to name but a few tasks as well as well as ensuring all relevant information is recorded.
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our
Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community
where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a
buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when
they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which
is extensive and designed to support you when you need it - because we know that to look after others we must first look after
ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best
that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope
that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make
and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Detailed job description and main responsibilities
Person specification
Personal Specification
Essential criteria
Desirable criteria
Equality, Diversity and Inclusion
Essential criteria