Field Service Engineer - Cambridge, United Kingdom - Chappell Enterprise

Chappell Enterprise

Verified Company

Cambridge, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Chappell Enterprises UK are recruiting for a
Field Service Engineer to work with our client based in
Cambridge.
Our clients mission statement...

Sustaining the status whereby our client is formally acknowledged among their peers, competitors and clients as the most advanced and innovative business technology enabler in the world. A world class company ' Today, They are already a high-performance company leading the way with innovations in Network and Cloud engineering. Additionally, Their world-class Customer Services and Support are the envy of their competitors and are duly recognised by our customerswith their 96% reference-ability score rating.

Job description:

We are looking for individuals with experience in a field-based role. Experience with Copper Cabling, Confident with tools and flexible on travel with a "can do" attitude.

Overall purpose of the job:

Nationwide travel to perform Cabling and Hardware duties at Client premises, Data Centre's, and Telephone Exchanges.
Nationwide travel to perform site surveys.
Installation of Network, Server and Wifi Hardware and associated cabling.
Onsite support at Client premises & Data Centre's for various clients.
Technical Remote Hands and breakfix support.
Network infrastructure cabling and Data Centre patching activities.
Participation in on call rota (1 week in 4/6) to provide 24/7 support Nationwide.

Key responsibilities for this job:

Field Operations

Coordinate on site cabling and hardware installation duties, working with Core Network and Managed Hosting teams to ensure hardware is correctly deployed and connectivity is tested and reachable remotely.
Survey client premises for WiFi & 4G coverage nationwide and capture other vital information required for the planning of future deployments of associated hardware and cabling for large scale nationwide projects.
Perform Pre Cable' and 'Pre deploy' duties in cases where circuits and client sites are yet to be delivered or readied by vendors.
Troubleshoot/Investigate and rectify circuit connection errors & circuit/hardware down scenarios using Service-Now ticketing system and working closely with internal teams.
Participate in a Rota system to provide out of hours migration/switch over works providing onsite support if required to client premises nationwide. *Random night shifts may be required for bulk out of hours migrations.
Perform Hardware upgrades on legacy equipment and recable as instructed.
Participate in oncall/out of hour's duties on various planned and unplanned Infrastructure upgrades, faults and expansion projects.
Work with Senior Data Centre Technicians to plan in order of received tickets, workload for each day.
Keep in line with internal and client agreed SLA's surrounding time taken to deliver each ticket/site deployment dependent on geographical location.

Knowledge and experience required:

Well organised and selfmotivated with the ability to work alone and as part of team
Proficient in working with hand held tools preferably cable cutters and crimps.
Ability to work at height on small to medium step ladders.
Experience and understanding of delivering excellent customer service.
Must be willing to stay away on occasion if covering an extended geographical area with multiple site locations.
Wellmannered and able to represent the business in a professional manor.

Benefits: