Assistant Manager - Manchester, United Kingdom - MŌDUM

Description

Job Description

Job Title: Assistant Manager

Location: Manchester Trafford Center

Experience Required: 3+ years.

Reports to: Concessions Manager

Business Overview & Values: Our client, an esteemed independent accessory brand, was established in 1991 in Paris. Recognized for combining wit, glamour, elegance, and unparalleled technical proficiency, our client stands as a pivotal figure in the fashion world with significant influence and trademark value. The brand boasts a rich history, with its products gracing museums, fashion week runways, and red carpets globally, cementing its place in pop culture. Our client values individuality, responsibility, autonomy, and creativity among its employees, fostering a work environment radiating passion, dedication, and commitment to the brand and its sustained success.

Values:

• Authenticity: Our client advocates for authenticity, integrity, and respect.
• Passion: Driving the business with agility, commitment, and care.
• Positivity: Engaging in collaborations with an open mind and joyful spirit.
• Inspiration: Envisioning the future confidently with freedom and creativity.

Role Overview: As Assistant Manager, you will play a pivotal role in the business. Your responsibilities include leading and coaching a Sales Associate team in our dynamic boutique, providing exquisite customer service, and daily operational management alongside the Store Manager.

Key Responsibilities:

• Training & Coaching: Coordinate and execute staff training and inductions with the Concession Manager.
• Team Leadership: Engage daily with the Supervisor and management team, providing mentorship through leadership and coaching.
• Stock Management: Oversee stock deliveries, planning, and execution of stock takes and inventories to meet customer demand.
• Reporting & Administration: Conduct timely and accurate reporting of incidents, trade, and HR procedures.
• Customer Service: Address customer complaints efficiently, making decisive actions in the General Manager's absence.
• Merchandising: Ensure the boutique adheres to company standards in presentation and merchandise.
• Creative Input: Collaborate with in-store VM and General Manager on innovative business-relevant ideas.
• Staff Training: Conduct routine internal system training for staff.
• Procedure Compliance: Ensure staff alignment with company and store procedures.
• Rota Planning: Assist in planning staff rotas and managing absences.
• Team Development: Lead and develop a high-performing team.

Skills & Requirements:

• Substantial experience in luxury retail.
• Proficiency in Microsoft Outlook and Excel.
• Commercial awareness.
• Excellent communication and interpersonal skills, resulting in strong customer and team relationships.
• Positive management style, effective communication, and delivery of challenging messages.
• Motivation and commitment with a proactive attitude.
• Consistent professional appearance with a unique style.
• Adaptability and willingness to embrace change.
• Punctuality and reliability with excellent multitasking and deadline-meeting abilities.
• Strong corporate responsibility and standard-setting abilities.
• Proficiency in IT and company systems.
• Extensive product and technical knowledge for customer and business benefit.
• Visual merchandising creativity.
• Problem-solving and decision-making aptitude.
• Strong administrative skills.
• Demonstrable leadership and integrity.

Performance Measurement: Success in this role is measured by achieving daily and monthly sales targets, passing mystery shopper assessments, and receiving positive performance reviews based on company values, teamwork, process adherence, and improvement in identified areas. Regular feedback and support for improvement will be provided by your manager as necessary.

Please note that due to the volume of applications, we regret that only shortlisted profiles will be contacted, and we sincerely apologize for not being able to respond to all applicants. Your understanding in this matter is greatly appreciated.