Apprentice Clinic Co-ordinator - Northampton, Northamptonshire, United Kingdom - Northampton General Hospital NHS Trust

Description

An exciting opportunity has arisen for a full-time Clinic Coordinator to join our excellent Gynaecology Coordinators team.

We are seeking a highly organised and compassionate individual to coordinate Consultant and Nurse Led Clinics across the Gynaecology Team.

A good understanding of current NHS referral to treatment targets would be advantageous.

This includes ensuring referrals are dealt with in a timely manner and dealing with enquiries from patients and clinicians both in person, email and on the phone.

Knowledge and experience of RTT pathways & referrals would be advantageous.
You will be responsible for the day to day supervision of the Gynaecology appointments. The successful candidate must be hard working and have a flexible approach to the post.
We look forward to welcoming a new member into the Gynaecology Team.

We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential.

As an organisation, we value how we communicate and promote our vacancies to all communities.
We have active Networks that promote and support colleagues from all backgrounds.
Responsible for supporting the 2WW with finding additional slots for the Gynaecology department.
Responsible for General Gynae Advice & Guidance.
Responsible for printing Choose and Book referrals and monitoring and actioning the ASI list.

Use the National tracing Service to check/find NHS numbers and check other patient information in order to ensure accurate data collection.

Receive and deal with phone calls from patients, relatives and carers concerning making, amending or cancelling appointments.
Record all attempts to contact patient by telephone.
All appointments to be confirmed by a letter to patient/parent or guardian with regards to children.

Assist the effective management of the patient pathway ensuring that all necessary appointments, including the booking of outpatient clinics and waiting lists, are arranged on time and that patients receive timely treatment in accordance with national standards such as the 18 week RTT pathway.

Ensure patient notes are correctly completed with the patient details and accurate copies of investigative reports and correspondence are filed in medical records case notes following laid down guidelines.

Ensure that telephone enquiries, personal contact or correspondence is dealt with within agreed time limits and appropriate action is taken.

Work with medical, nursing, directorate, secretarial and clerical staff to promote the efficiency of patient care.
Contribute to feedback in the management of waiting lists, compilation of data and other management information as requested.
Ensure Trust and departmental policies are adhered to and contribute to changes and/or reviews of policies and procedures.
Provide general admin services including photocopying, filing, faxing and other office routines.
Ensure that relevant health records are available to medical staff when required and anticipate demand wherever possible.

To post holder will be expected to use computer systems where appropriate, including email system, the internet and intranet and other office systems in accordance with Trust policies.

Provide cross cover within team during absence complying with relevant organisational policy on attendance.

Ability to help build effective working relationships at all levels of staff including consultants, junior medical staff, practitioners, nurses, technicians, managers.

Ability to communicate with all levels of staff including Clinicians, junior medical staff, practitioners, Managers and others as required.

Courteous, tactful and efficient telephone manner
Proficient in Microsoft packages including Word and Outlook
Experience of working in a busy office environment
Knowledge of RTT & Pathways in line with NHS England
Key Competencies/Personal Qualities and Attributes
Educations, Training and Qualifications
Minimum 3 GCSE at Grade C or above, including English and Mathematics or equivalent.

As well as this we are an accredited cancer centre and provide cancer services to a wider population of Northamptonshire and parts of Buckinghamshire.

We are proud to be the first hospital in the UK to have obtained Pathway to Excellence designated accreditation from the American nurses credentialing centre (ANCC).

It's all about working together to provide the best possible care for our patients and supporting each other to grow and develop our skills.

We are driven to helping you to be the best you can be.

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential.

As an organisation, we value how we communicate and promote our vacancies to all communities. We have active Networks that promote and support colleagues from all backgrounds.
To apply for this post, scroll down to the bottom of this page and select "apply online now".

In submitting an application form, you authorise Northampton General Hospital to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.

For further information on nursing, apprenticeships, A&E or any other departments please visit our specific website or pages that are indicated on the right hand side of this advert.

Northampton General Hospital NHS Trust recognises that staff of differing backgrounds and life experiences enrich our workforce and bring different skills and knowledge.

We therefore encourage and welcome applications for our vacancies from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

net Telephone number Additional information Saira Khan or Administration Manager :
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