Sales & Customer Service Agent - Dutch (Part-time) - London, United Kingdom - Konecta

Konecta

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Location:
Hybrid - Head Office in Canary Wharf, London

Salary/Rate:
£11 hour + benefits

Commission:
Uncapped commission structure rewarded for sales results, paid out monthly. On
target earnings of £5000 per annum (Commission shall not form part of your

Reports to:
Team Manager

Progression:
Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior

Agent, Trainer, Quality Support Executive and Team Manager.

Hours:
Part-Time

Outline:

We are looking for a Travel Agent to join our existing team for Centerparcs. Centerparcs offer
service and a natural ability to influence sales. The travel agent will be expected to handle
incoming calls on behalf of Centerparcs including the exploration and understanding of the needs
and expectations of customers.

Responsibilities:

Handle incoming calls for both sales and service calls
Generate sales through understanding customer needs and creating desire
Cancel, modify or confirm visits already sold
Upsell additional products, services and extended stays
Assist customers on live chat with enquiries about the product and website bookings.

This list is not intended to be exhaustive, and other duties may be required from time to time as
deemed reasonable by the business.

Key Competencies:

Dutch speaker to fluent level
Excellent interpersonal skills
Able to add to a high performance team culture where agents "exhaust all opportunities"

to achieve targets and brand loyalty for the client

A natural ability to drive sales
Professional and emotionally resilient.
To embrace the brand vision of the Centerparcs core values
Good attention to detail
Excellent multi tasker
Aims to surprise and delight on every customer interaction
Experience in a previous customer service or sales roles
Excellent communication and motivational skills, ability to multitask and work

independently

Ability to work in a fast paced environment, maintaining attention to detail and accuracy
Excellent understanding of call centre practices, KPIs etc.

Training:

Full product and system training provided
Sales technique training provided
Customer Service skills training provided

Compensation & Benefits

IIP Accredited Employer
BUPA Life Insurance Scheme
Childcare Vouchers
Dentist scheme
Eye test vouchers
Excellent onsite training and induction
Staff room with refreshments
Corporate discounts, including hairdressing, gym membership, restaurants and bars
Smart casual dress code and policy
Involvement with local charities and fundraising days/events
20 days holiday per annum plus an additional day per year of service up 5 days
Bank holidays entitlement
Konecta career progression structure
Recently built premises
Specific benefits on campaigns you work on including discounts, incentives and prizes
Recommend a friend scheme paid reward
Apprenticeship positions available
NVQ qualifications

to a satisfactory checking report from the Disclosure and Barring Service for Criminality, also
Financial Probity.
You will be required to supply 36 months previous employment references (2 references
minimum).