Treatment Coordinator - London, United Kingdom - MediCruit

MediCruit
MediCruit
Verified Company
London, United Kingdom

3 days ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Description

TREATMENT CO-ORDINATOR / NPC, LONDON

Looking for someone with a good understanding and knowledge of sales; who is also enthusiastic and motivated to grow and learn
Excellent communication skills are required.


ideally

Salary:
£27,000.00-£30,000.00 per year
/ Bonus structure


Schedule:


Monday to Friday
Weekend availability


Job Objectives:

Be the practice champion in sales

Ensure a 5* patient journey and aftercare

Support the clinical team & nursing team with patients and increase patient conversion rate

Identity rooms that are not performing and help to increase their performance

Nurturing existing and potential patients.

To meet profitability targets of the practice - assisting to increase revenue


Key responsibilities in summary:
Continually looking to improve upon the patient journey through the practice.

Increasing uptake of treatments and increasing patient conversion rates

Marketing, branding, advertising and recalling

Capturing content for social media and website

Meeting and greeting patients, providing a customer-focused and seamless patient journey according to the practice's brand standards

Manage enquiries from new patients. Providing information on the treatments available in line with the clinical and brand standards of the practice.


Have the ability to convert existing patient base to take up private options or to be transferred to a practice plan.

To arrange to see new & existing patients away from a surgical environment, and discuss their treatment options before the patient sees a dentist to ask questions and gain rapport with the patient

Discuss treatment options with the patient, identify any concerns and objections, answer their questions and gain agreement to a treatment plan that meets the patient's needs

To see the patient after the appointment with the dentist and arrange appointments, take payments and discuss consent

To be available to patients who wish to discuss treatments

To arrange finance, and be able to calculate, payment options for clients in the best interests of both the practice and the client

Manage the systems for treatment plan reactivation

To do face to face consultations with patients prior to seeing a clincian

To undertake iTero scanning when needed (if qualified to do so)


Effectively manage the new business objectives for the practice by month, by quarter and annually - which means 'ownership' of the sales budget.


To manage a conversion table, with the names of the clients that have been seen, the clients spend with us, and the overall conversion.

This should be accurate.

To produce financial information to include KPI's in the time scale defined. Also, to present financial data at regular meetings with the partners and practice manager

Where KPI's apply, these must be monitored and achieved.

Help to develop new ideas to build the current patient base

To help host open evenings/days events and other marketing campaigns

Oversee outbound campaigns, proactively manage all follow-up and monitor the responses

Monitor the website for reviews on performance of the practice


Job Types:
Full-time, Permanent


Salary:
£27,000.00-£30,000.00 per year


Schedule:

  • Monday to Friday
  • Weekend availability

Work Location:
In person
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