Customer Account Administrator - Wirral, Merseyside, United Kingdom - Connells Group HQ
Description
JobDescription Client Accounts Administrator Reporting To:
Client Accounts Manager Location:
Moreton, Merseyside Job Scope/Purpose:
~ To manage accounts in arrears, establish and maintain relationships with tenants, negotiate payments, handle objections and ensure maximum recovery of overdue payments.
To be responsible for the collection of all rent arrears
To maximise the collection of rent arrears by communicating with the tenant by telephone, e-mail, SMS and other approved methods
Take payments over the phone and ensure the accurate processing of all monies received
Negotiate payment arrangements and ensure these are met with effective monitoring
To ensure compliance with policies and procedures relevant to debt collection
To contribute to the development and implementation of related policies, procedures and service improvement plans.
Must be an excellent communicator with a confident telephone manner
Flexible approach to working
Collections/credit control experience, managing a large portfolio
About Connells Group Connells Group is one of the largest and most successful estate agency and property services providers in the UK.
Founded in 1936 and with a network of nearly 600 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.