- A levels/NVQ3 or equivalent experience, in addition to GCSE or equivalent qualifications in English and Maths
- IT or business administration qualification, BTEC or NVQ
- Knowledge of processes and systems used to deliver efficient and effective administration support
- Significant experience in providing effective administration support to a range of people/teams
- Experience in providing leadership support to teams
- Excellent verbal communication and negotiation skills, particularly in dealing with complex or sensitive issues
- Advance IT skills
- Ability work effectively in a team and us own initiative.
- Awareness of digital tools
- Chairing meeting and minutes takings
Hounslow Children Services- Administration Team Leader - Hounslow and Richmond Community NHS Healthcare Trust
Description
Job summary
Hounslow Children Services -Administrative team leader
There is a fantastic opportunity for an enthusiastic and innovative administrator to join our friendly, supportive Children Services team in West London.
We work with families in one of the most diverse boroughs in London to give children the best possible start in life by providing the most up-to-date evidence-based support.
We are looking for a motivated individual with team leading experience to manage our Health Visiting & Specialist Children administration hub. The applicant should have knowledge of the processes within a health visiting & Community Nursing administration team. The role will also provide administrative support Children Services leadership team.
Main duties of the job
The Administration Team Leader is responsible for the day-to-day co-ordination and supervision of the administrative team to ensure work is prioritized and delivered to time scale.
To work closely with the leadership team in ensuring the efficient delivery, management and service improvement of business systems to support the delivery of high-quality front line clinical services.
The post holder will co-ordinate a comprehensive administrative support service to the health visiting team & Community Children Nursing team. An efficient referral processing system, appointment/visiting management system via the electronic patient database, ensuring the provision of high-quality customer services in the interface between the patients, carers, primary care, secondary care, community care, social care and voluntary organisations.
About us
Community healthcare is unlike any other part of the NHS. It's personalized care that helps people to retain their independence. It's the NHS at its best and the difference you make is truly tangible.
Our colleagues often describe us as a family, and we know how important that sense of belonging and support is when you start a new job. It's simple - happy, engaged staff provide better services.
In 2018, we were named 'Best Place to Work for Employee Satisfaction' by the Nursing Times. The same year, we won the Workforce category at the HSJ Awards.
In the latest NHS Staff Survey results 2020, we had the best response rate amongst community trusts nationally.
We are the top community trust in the country on the theme Quality of care for the third year. We had the highest percentage of staff who felt they are able to deliver the care they aspire to and are satisfied with the quality of care they give to patients or service users. If you enjoy a challenge and want to go home each day knowing you made a difference, you will thrive in our organisation.
Infection Control
As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19.
Job descriptionJob responsibilities
*****Please see the attached supporting document which contains more information about the role*****
Person SpecificationQualifications
Essential
Desirable
Experience
Essential
Desirable
Skills
Essential
Desirable