Patient Services Team Leader - Truro, United Kingdom - Royal Cornwall Hospitals Trust

Royal Cornwall Hospitals Trust

Verified Company

Truro, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ability to interpret and analyse data both operational and financial requiring a high level of concentration and attention to detail to ensure all outpatient attendances and clinical outcomes and all financial procedures relating to the General Office are reconciled on a daily basis with appropriate action taken to resolve areas of difficulty as quickly as possible.

To help compile and drive efficient customer service training to all staff across the services on an on-going basis and to carry out workplace assessments of new staff.

Excellent understanding of the Data Protection Act, Freedom of Information, Caldicott, Computer Misuse Act, and Trust Security Policy to ensure all software system security is always maintained and data is administered appropriately.

To ensure the security of patient identifiable information across all areas is always adhered to, reporting concerns directly to the appropriate staff member and escalating to the Reception Services Manager or General Office Supervisor where necessary.

To ensure patient confidentiality is always maintained, in accordance with Trust policy.