Order Fulfillment Specialist - England, United Kingdom - First Bus

Description

Location:

Hybrid, with frequent travel across the U.The Proposal Specialist will support First Bus commercial objectives by contributing to the co-ordination, creation and delivery of responses to Pre-Qualification Questionnaires (PQQs), Invitations to Tender (ITTs), Requests for Proposal (RFPs), and other client-related requests across transport franchising opportunities.

You will play a key role in demonstrating the breadth of First Bus' customer, people, operational and commercial expertise.

Your development of compelling content and quantitative evidence will help ensure we are seen as the partner of choice in franchised network delivery and result in market leading quality scores.

Acting with integrity, they will role model First Bus values and behaviors ('Our Way') in all interactions, and through effective leadership and stakeholder management, they will ensure the needs of local authorities, investors, customers, partners, and colleagues are met.

Assisting Franchise Proposal Lead with the preparation and finalisation of Delivery Plan responses, tailoring content to individual client requirements across diverse specialisms including customer experience, training and development, network design, vehicle maintenance, sustainability, and operational excellence
Undertaking data analysis and tailored franchise-specific research to support development of optimal solutions that meet and exceed client objectives
Developing and maintaining content within First Bus' quantitative and qualitative evidence base
Adhering to project timelines, highlighting any challenges to stakeholders, including Franchise Bidding Director, and SMEs
Developing a deep understanding of First Bus operations and commercial activities while monitoring regional developments and industry trends
Demonstrate understanding of bid requirements to help develop bid strategy
Support the bid team to conduct post bid reviews to ensure sustainable high bid winning success through continuous development and improvement

Editorial and technical writing skills
Previous experience in bid writing desirable
Proficient with MS Office Suite required, experience of Adobe Creative Suite desirable
Time management and capability to deliver to deadlines and plan project output delivery
Strong communication skills, with the ability to engage with senior leaders both internally and externally.
Advanced IT skills with proficiency in all Microsoft packages.

Key Performance Indicators
Bid quality score average position

This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise.

Our EAP provision offers 24hr, 365 days a year mental health support
~ We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
~ Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
~ Cycle to work scheme
~25 days' holiday + bank holidays
~ Pension scheme and chance to buy discounted First Group shares
~ Enhanced maternity / paternity pay
~ Flexible working

We put a big focus on physical and mental wellbeing at First Bus. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.
At First Bus, we want to be an employer open to you, no matter what your differences are.

We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people.