Pensions Customer Service Associate - Fakenham, Norfolk, United Kingdom - Elis

Description

Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are an authority in most of the 29 countries in which we operate, employing 52,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people
We currently have an exciting opportunity for a Customer Relationship Assistant to join us in the team in Fakenham. The role is to provide comprehensive Administration support to the Account Managers and Customer Relationship Manager.

We are looking for someone who's organisational skills are outstanding and who is proficient in Microsoft Office & Excel.

You must have a passion for delivering high levels of customer service support
Managing a portfolio of customers for Cash Collection and Credit Control.
Managing an internal service inbox and dealing with Customer and Internal enquiries.
Dealing with customer complaints and completing KPI information for Key Account Managers.
Running and manipulating customer reports within Excel and Power BI.
Co-ordination and support Key Account Managers with contractual paperwork in line with company processes.
Working closely with key stakeholders including local and regional management teams.
Participate in and support continuous improvement projects/workstreams.
Supporting other teams on Annual Leave.
Excellent working knowledge of Microsoft Office, Excel & Dynamics.
Good attention to detail and ability to evaluate data and interpret the information effectively to continuously improve the department/team.
29 Days Holiday
Discounted Gym Membership
Employee Assistance Programme
On-site Parking
We're offering a competitive salary, wonderful work culture, and investment in you as a professional.
Then apply online