Sustainability Specialist - Thatcham, Berkshire, United Kingdom - SNG Formerly Sovereign Housing Association

Description

We have an opportunity for a Housing Specialist to join our Customer Services Management Centre Team in our Newbury office.

This will be a full time hybrid role where you'll be working from home and in the office at least two days a week.

The starting salary is £30,000 - £35,000 depending on experience.

Our Housing Specialists take ownership of our more complex housing queries, investigating the issues for our customers and collaborating with colleagues to reach the best outcome.

As a Housing Specialist , you will use your housing knowledge and customer service skills to resolve a range of tenancy management queries including safeguarding, anti-social behaviour and tenancy breaches.

You'll be supporting our customers by telephone, email and our digital channels, actively engaging with them to understand their issue and resolving it in a timely and appropriate way.

Previous experience of delivering a range of housing management services
The ability to use multiple computer systems
The ability to problem solve and recognise when there's a risk
This role can give you the opportunity for a career within a successful and diverse organisation.
450 yearly flexible benefit pot to use against benefits of your choice
~ Flexible working
~25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
~ A chance to buy or sell holiday as part of our flexible benefits package
~ A generous pension scheme matching up to 12%
~ Life cover as soon as you join us
~ You will be a part of our Recognition scheme where you can be gifted retail vouchers
~ A range of wellbeing discounts including Gym Memberships
~ We build homes, provide great services but also invest in long term sustainability, creating great places to live in partnership with our residents.

While we're a not-for-profit organisation with every penny reinvested in homes and services, we are also a major business.

With the financial standing of a FTSE-250 business, we combine our financial and organisational strength, along with funding from government, banking and capital markets, to maximise our social impact.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign.